Suyapa Martinez
Miami,Fl
Summary
Well-qualified and proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
22
22
years of professional experience
Work History
ASSISTANT PROPERTY MANAGER
Royal American Management
01.2023 - 01.2025
- Monitored the accuracy and administered all lease documents for an asset of 384 units but responsible for 92 units.
- Acted in representation of the company owners when handling resident complaints/requests, maintenance issues, renewals, and all other matters relating to residents and resolved them quickly.
- Created and maintained excellent ongoing relationships with potential and current residents.
- Maintained professional demeanor during high stress situations
- Helped plan, schedule and organize resident functions as needed to promote resident retention and increase resident satisfaction.
- Inspected physically all exterior and interior parts of the community and amenity areas.
- Reviewed financial performance including the operating budget; and how to submit regular reports on property status such as variance and occupancy reports in the absence of the Manager.
- Assisted Manager in maintaining budgeted occupancy levels at approved rental rates.
- Collected specified rents, delinquent rents, file evictions and approve write-offs as necessary.
- Assisted with eviction of residents in compliance with court orders and directions from owner's attorneys.
- Assisted with construction and vendor relations.
- Supervised hiring process of subordinates.
- Performed essential administrative tasks to support the smooth running of the office.
- Handled bookkeeping duties such as accounts receivable/accounts payable (AR/AP), bill payments, and maintaining accurate financial records
- Managed office workflows, supplies, and communication with vendors and clients.
CUSTOMER SERVICE REPRESENTATIVE
STATE FARM INSURANCE
01.2022 - 12.2022
- Establish customer relationships and follow up with customers, as needed
- Use a customer-focused, needs-based review process to educate customers about insurance options
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
OFFICE MANAGER
Serrano Properties LLC
01.2021 - 12.2021
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes for a portfolio of 90-100 residential properties
- Maintained sufficient number of units market-ready for lease
- Evaluated and recommended changes in rental pricing strategies to remain competitive in the market
- Verified income, assets and expenses and completed file tracking sheet for each applicant
- Maintained original leases and renewal documents in digital and hardcopies format for the property management office
SYSTEMS / B2B EXECUTIVE CONSULTANT
Saxon Business
01.2019 - 12.2021
- Responsible for working in assigned territory, maintain relationships, expand/upgrade equipment/system usage, and take orders from existing
- Meet or exceed projected dollar volumes in terms of sales and profitability, as well as meeting activity requirements
- Do appropriate planning and paperwork in support of sales function
- Secure orders from existing and potential customers by means of visiting
- Follow up (by phone or visit) on quotations submitted to customers
- Establish professional customer/vendor relationships with appropriate customer personnel (purchasing, engineering, manufacturing, quality assurance, management and other key personnel)
LENDER CONSENT PROCESSOR
LNR Partners, Inc.
01.2006 - 12.2013
- Supported four managers in preparing consent approval memorandum/denial reports including assumptions of debt, management change, franchise change, and lease approval
- Review and interpret legal contracts and loan documents to verify borrower compliance (financial statements, property inspections, third-party reports)
- Assist in identifying third parties who have consent rights on certain requests
- Coordinated with interdepartmental and external services and vendors to facilitate information.
CONSTRUCTION LOAN ADMINISTRATOR
City National Bank
01.2003 - 12.2005
- Assist the Construction Loan Manager with the review and processing of all construction loan disbursements
- Prepare new loan disbursement file and ensure all documents listed in the construction loan Outline are placed in the file
- Review and audit funding documentation for each request
- Determine eligibility for funding; performed reconciliation of amount previously disbursed against loan balance; reviewed hard costs, soft cost and retainage per loan requirements on a very complex portfolio
- Contact consulting engineer and requests site inspection; reviewed inspection report for acceptability; inform Construction Loan Manager and Loan Officer of discrepancies and/or change orders; monitors receipt of original report.
Education
BBA - FINANCE
St. Thomas University
ASSOCIATE OF ARTS - BUSINESS ADMINISTRATION
Miami Dade College
01.2009
Skills
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Microsoft Office Expertise
- Sales Expertise
- Adaptive Team Player
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
ASSISTANT PROPERTY MANAGER
Royal American Management
01.2023 - 01.2025
CUSTOMER SERVICE REPRESENTATIVE
STATE FARM INSURANCE
01.2022 - 12.2022
OFFICE MANAGER
Serrano Properties LLC
01.2021 - 12.2021
SYSTEMS / B2B EXECUTIVE CONSULTANT
Saxon Business
01.2019 - 12.2021
LENDER CONSENT PROCESSOR
LNR Partners, Inc.
01.2006 - 12.2013
CONSTRUCTION LOAN ADMINISTRATOR
City National Bank
01.2003 - 12.2005
BBA - FINANCE
St. Thomas University
ASSOCIATE OF ARTS - BUSINESS ADMINISTRATION
Miami Dade College
Similar Profiles
Afia BlydenAfia Blyden
Community Manager at Royal American ManagementCommunity Manager at Royal American Management
Scott HillScott Hill
Maintenance Superintendent at Royal American ManagementMaintenance Superintendent at Royal American Management
Marti Lynn SteelmanMarti Lynn Steelman
Community Manager at Royal American ManagementCommunity Manager at Royal American Management