Suyapa Miller
5272 Hall Rd, Santa Rosa,CA
Summary
Detail-oriented and organized professional with a keen eye for detail, Excel in customer service to significantly improve client trust. Skillful in quickly preparing rooms for guests, overseeing laundry, and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Ability to lead and develop teams, coupled with rigorous adherence to compliance, drives operational excellence and growth.
Overview
24
24
years of professional experience
Work History
Housekeeper
Private
2018.03 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Notary Public
Self-employeed
2014.07 - Current
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
Sr. Relationship Banker
Bank of the West, BNP Paribas/BMO
2014.12 - 2024.08
- Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
- Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
- Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
- Resolved complex customer issues, resulting in increased trust and loyalty among clients.
Assistant Branch Manager
Chase Bank
2012.11 - 2014.10
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Personal Banker Assistant
Chase Bank
2000.07 - 2012.06
- Supported marketing initiatives by organizing promotional events aimed at attracting new business prospects.
- Resolved complex customer inquiries, maintaining professionalism and delivering swift solutions.
- Maintained up-to-date knowledge of industry trends and regulatory changes to provide accurate advice to clients.
- Monitored high-risk transactions, applying due diligence measures to prevent fraud or money laundering activities.
Education
High School Diploma -
Theodore Roosevelt High School
Chicago, ILSkills
- Housekeeping
- Cleaning and organizing abilities
- Vacuuming and sweeping
- Bathroom cleaning
- Customer Service
- Teamwork
Soccer
I currently belong to two indoor and outdoor soccer teams. I play co-ed indoors and in a girls-only team outdoors.
Languages
Spanish
Native or Bilingual
Timeline
Housekeeper
Private
2018.03 - Current
Sr. Relationship Banker
Bank of the West, BNP Paribas/BMO
2014.12 - 2024.08
Notary Public
Self-employeed
2014.07 - Current
Assistant Branch Manager
Chase Bank
2012.11 - 2014.10
Personal Banker Assistant
Chase Bank
2000.07 - 2012.06
High School Diploma -
Theodore Roosevelt High School
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