Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Work Availability
Timeline
Hi, I’m

Suyen Fombrun

Plantation,FL
Innovation distinguishes between a leader and a follower.
Steve Jobs

Summary

Highly experienced and skilled professional with over 10 years of experience as a Business Development Director. Dynamic and versatile with a proven track record in leading business development initiatives, managing projects, and delivering exceptional customer service quality while leading effective team. Expert at providing strategic and business advisory services which has optimized productivity and efficiency across various environments. Possesses strong communication skills and fluency in multiple languages, enabling cross-cultural communication.

Overview

13
years of professional experience

Work History

Caribbean Media Group (CMG)
Hollywood, FL

Director Project Management (Freelance Contract)
10.2019 - Current

Job overview

  • Initiate and manage projects, monitored costs, and assess performance.
  • Manage project teams of writers, editors, and designers to ensure on-time and on-budget delivery in line with client standards, demonstrating an ability to work collaboratively and effectively.
  • Implement methodologies and tools that improve project efficiency and delivery.
  • Identify resources and plans required to achieve project goals and objectives.
  • Build strong client relationships by identifying and addressing their needs and resolving issues.
  • Provide French and Haitian Creole interpreting services, showcasing strong verbal communication skills and a passion for customer service.
  • Nurture existing client relationships and develop new ones; advise on content development and distribution strategy to support marketing goals.

Fondation Odette Roy Fombrun For Education (FORF)
Port-au-Prince, Haiti

Assistant Director (Freelance Contractor)
01.2019 - 04.2020

Job overview

  • Managed and directed marketing activities to promote the non-profit's mission and goals.
  • Worked closely with the Executive Director to develop and implement effective marketing strategies.
  • Oversaw the production of all marketing materials, including print, digital, and social media content.
  • Built and maintained strong relationships with donors, prospects, and advisory organization members.
  • Developed revenue-generating events and projects to enhance organizational visibility and attract new supporters.
  • Coordinated the events for the foundation, providing interpretation services also serving the limited English proficient (LEP), ensuring cultural competency for all participants.
  • Advocated for local members of the community, and businesses and collaborated with grantee partners to support community programs.

Digicel Group
Port-au-Prince, Haiti

Business Development Director
01.2010 - 03.2018

Job overview

  • Held several roles over 8 years including Business Development, Product Management, Business Sales Operations, Customer Care, Data Project Management, Roaming, and International Business Management.
  • Managed and coached a team of over 60 sales and customer service associates, and reduced shrinkage by implementing operational policies.
  • Conducted product/service assessments and calculated satisfaction levels to make adjustments for improving customer experience.
  • Developed sales strategies, promotional plans, and managed roaming offerings to maximize revenue and build corporate customer relationships.
  • Collaborated with clients and a cross-functional team to develop and execute content roadmaps and project plans.
  • Ensured on-time, on-budget, and high-quality project delivery by providing end-to-end management and support to project teams.
  • Managed existing and developed new client relationships and lines of business.
  • Conducted in-person and remote training and mentoring sessions to improve productivity and commitment to friendly service in French, Haitian Creole, and English.

Education

Nova Southeastern University
Davie, FL

MBA from Business, Finance, Management And Leadership
12.2007

University of The West Indies (UWI) & UTech
Kingston, Jamaica

Bachelor of Science from Hospitality & Tourism Management
05.2002

Skills

  • Business development and planning
  • Analytical problem solver
  • Project development and life cycle
  • Coaching and mentoring
  • Relationship building
  • Negotiation
  • Vendor management
  • Project management
  • Risk analysis and management
  • Budgeting and forecasting
  • Cost reduction strategies
  • Fluent in French-to-English and Haitian Creole-to-English vice-a-versa
  • Verbal and written communication
  • Interpersonal skills
  • Self-motivated
  • MS Office Suite (incl Visio, Project), Google Suite, and Google Doc

Languages

English
Native or Bilingual
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Spanish
Limited Working

Affiliations

  • Broward County Public Schools (BCPS) Volunteer (Feb 2022 - Present) - Active member.
  • Fondation Odette Roy Fombrun (FORF) (Jan 2019 - Present) - Active member of the Board of Directors of FORF.
  • Fondation Digicel Haiti (May 2013 - May 2017) - Member of the Board of Directors of the Digicel Foundation.
Availability
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Timeline

Director Project Management (Freelance Contract)

Caribbean Media Group (CMG)
10.2019 - Current

Assistant Director (Freelance Contractor)

Fondation Odette Roy Fombrun For Education (FORF)
01.2019 - 04.2020

Business Development Director

Digicel Group
01.2010 - 03.2018

Nova Southeastern University

MBA from Business, Finance, Management And Leadership

University of The West Indies (UWI) & UTech

Bachelor of Science from Hospitality & Tourism Management

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