Suyen Limbu
Bicester,Oxfordshire
Summary
Compassionate and people-focused professional eager to transition into a fulfilling career in social care. My background in customer service, administration, and guest relations has shaped my ability to connect with individuals from all walks of life, ensuring their comfort and well-being. While I have valued my previous roles, I am seeking a career where I can make a real, lasting impact by providing emotional and practical support to those in need. I take pride in being a great listener, staying calm under pressure, and offering kindness and patience in every interaction. With a strong desire to bring warmth, reliability, and genuine care to vulnerable individuals, I am committed to embracing this new path and making a difference in residents' daily lives.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work history
Sales Designer
Benchmarx kitchen and joinery
Oxford
10.2021 - 02.2024
- Design consultations to assess project requirements and conducted site surveys
- Created detailed 3D models and layout plans, bringing project ideas to life with a clear vision of all installations
- Helped clients choose the right materials and finishes, making sure the final design matched their style and functional needs
- Juggled multiple projects at once, staying on top of deadlines and ensuring smooth, on-time delivery
- Built strong relationships with clients by providing top-notch service and a seamless project experience
Interior Designer
Freelance
08.2018 - 10.2019
- Created mood boards and PowerPoint presentations to communicate design concepts to clients effectively
- Developed high-quality renderings to visualize proposed designs and ensure client alignment
- Produced detailed CAD drawings to support project planning and execution
- Designed custom furniture and storage solutions to maximize space and enhance aesthetics
- Transformed front and back door gardens into functional and stylish outdoor extensions of the home
Event Coordinator / Volunteer
Wyndham Vale Social Club
05.2017 - 10.2019
- Organizing social gatherings, networking events and special celebrations
- Coordinating activities like game nights, charity fundraisers and cultural events
- Finding and booking the venues, catering, and entertainment to fit the occasion
- Helping with fundraising efforts or securing sponsorships to support club activities
- Oversaw event setup and preparations, ensuring flawless execution and a seamless experience
Office Administrator
DISTRICT
08.2018 - 10.2018
- Welcomed and assisted visitors at the reception, ensuring a professional and friendly first impression
- Managed inquiries via phone, email, and social media, providing prompt and accurate responses
- Conducted in-depth research on the company's main competitor, analyzing product range, pricing, and target market
- Edited and enhanced website imagery using Photoshop for the company to maintain a high-quality online presence
- Organized and maintained the company's fabric catalogue, ensuring all samples were systematically arranged and in stock
- Created a detailed mood board for an interior designer working on a luxury penthouse project in the city
- Assisted in the operations of a furniture studio, supporting design, inventory, and client presentations
Volunteer
Landmark Worldwide
06.2017 - 03.2018
- Prepare the conference room by arranging chairs, tables, audiovisual equipment etc
- Welcome participants, check them in and distribute name tags and event materials
- Support attendees in understanding the program schedule and flow of the event
- Work closely with landmark forum leaders and staff to support the event's mission
Conference Suites Receptionist
ANZ - Australia and New Zealand Banking Group
01.2011 - 12.2015
- Manage conference room bookings, ensuring schedules are accurate and up to date
- Update organizers on any changes, prevent scheduling overlaps, and oversee smooth transitions between back-to-back meetings
- Manage incoming calls, emails, and meeting-related correspondence while generating reports on conference room usage for management insights
- Work with facilities staff to adjust room setups, including seating arrangements and additional resource needs
- Collaborate with IT teams to troubleshoot and resolve audio-visual or connectivity issues before and during meetings
- Arrange catering for meetings and ensure refreshments are delivered on time to enhance the attendee experience
Receptionist
Quest Docklands Apartment Hotel
10.2010 - 11.2011
- Managed bookings via phone, email, and the booking system, ensuring a smooth check-in and check-out process for guests
- Assisted guests with special requests like booking theatre tickets, restaurants, arranging airport transportation etc
- Assigned rooms, coordinated with housekeeping and ensured all rooms were immaculate and fully stocked with amenities
- Processed payments, prepared invoices, and balanced rebates and other charges accurately
- Handled guest inquiries with professionalism while collaborating with the front desk manager to oversee daily operations and support hotel functionality
Guest Relation Officer
Hotel Yak and Yeti
08.2007 - 09.2008
- Greet VIP and regular guests upon arrival, provide a warm welcome, and ensure their preferences and special requests are met
- Assist guests with inquiries, resolve any issues quickly and professionally, and follow up to ensure their satisfaction
- Work closely with housekeeping, front desk, concierge, and F&B teams to ensure smooth operations and guest requests are fulfilled efficiently
- Recommend and arrange bookings for spa treatments, fine dining, excursions, transportation, and special events to enhance the guest experience
- Oversee VIP guest stays, organize special occasions like anniversaries and birthdays, and ensure exclusive services are delivered seamlessly
- Plan and coordinate corporate networking events, ensuring business travellers and executives have a professional and engaging environment to connect and collaborate
VIP Guest Relation Officer
Qatar Airways
09.2002 - 07.2006
- Provided exceptional service to high-profile guests, including ministers, politicians, celebrities, and royal family members, ensuring a seamless travel experience
- Welcomed guests upon arrival, and assisted with formalities such as flight details, luggage restrictions, and travel requirements, ensuring a stress-free experience
- Immigration clearance, ensuring VIP guests could relax in private lounges while handling customs, baggage, and priority check-in
- Coordinated priority boarding, escorted guests to the aircraft, and ensured smooth departures with minimal delays
- Promoted airline services to enhance guest experiences and participated in major events, answering inquiries, distributing promotional materials, and gathering customer details for CRM
Education
ASSOCIATE DEGREE - INTERIOR DESIGN AND DECORATION
RMIT University
01.2018 - 11.2018
DIPLOMA - INTERIOR DESIGN AND DECORATION
RMIT University
01.2016 - 11.2017
CERTIFICATE IV - HOSPITALITY
William Angliss Institute
02.2012 - 08.2012
Skills
- Compassionate and friendly
- Good communication
- Active listening
- Relationship-building
- Teamwork
- Patience
- Calm under pressure
- Organization
- Time management
- Multicultural communication
- Adaptability
- Problem-solving
- Administration
- Record-keeping
- Microsoft Office (Word, Excel, Outlook)
Languages
English
Fluent
Nepalese
Native
Hindi
Elementary
Custom
- Travelling
- Reading
- Arts
- Museum
- Cooking
- Volunteering
- Sports
- Camping
- Meditation
- Movies
Timeline
Sales Designer
Benchmarx kitchen and joinery
10.2021 - 02.2024
Interior Designer
Freelance
08.2018 - 10.2019
Office Administrator
DISTRICT
08.2018 - 10.2018
ASSOCIATE DEGREE - INTERIOR DESIGN AND DECORATION
RMIT University
01.2018 - 11.2018
Volunteer
Landmark Worldwide
06.2017 - 03.2018
Event Coordinator / Volunteer
Wyndham Vale Social Club
05.2017 - 10.2019
DIPLOMA - INTERIOR DESIGN AND DECORATION
RMIT University
01.2016 - 11.2017
CERTIFICATE IV - HOSPITALITY
William Angliss Institute
02.2012 - 08.2012
Conference Suites Receptionist
ANZ - Australia and New Zealand Banking Group
01.2011 - 12.2015
Receptionist
Quest Docklands Apartment Hotel
10.2010 - 11.2011
Guest Relation Officer
Hotel Yak and Yeti
08.2007 - 09.2008
VIP Guest Relation Officer
Qatar Airways
09.2002 - 07.2006
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