Suyen Rios

Patient Experience Specialist

Shannon Clinic

01.2020 - Current

Streamlined appointment scheduling processes, reducing wait times and improving patient flow.
Mentored new team members on effective patient interaction strategies and problem-solving techniques.
Reduced patient complaints by promptly addressing concerns and resolving issues.
Improved patient experience scores through effective communication and empathy.
Developed strong relationships with patients, fostering trust and loyalty in the healthcare facility.
Streamlined appointment scheduling processes to increase efficiency and reduce wait times.
Increased access to language services for non-English speaking patients, enabling better communication and stronger relationships with healthcare providers.
Enhanced patient satisfaction by providing personalized care and addressing individual needs.
Trained new Patient Experience Specialists on best practices and policies, ensuring consistency across the team in delivering high-quality service standards.
Maintained clean and safe environment to promote patient safety and comfort.
Answered incoming calls, scheduled appointments and filed medical records.
Verified patient insurance eligibility and entered patient information into system.
Provided excellent customer service to patients and medical staff.
Greeted and assisted patients with check-in procedures.
Followed document protocols to safeguard confidentiality of patient records.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Facilitated communication between patients and various departments and staff.
Responded to inquiries by directing calls to appropriate personnel.
Compiled and maintained patient medical records to keep information complete and up-to-date.
Trained new staff on filing, phone etiquette and other office duties.
Resolved customer complaints using established follow-up procedures.
Delivered support to medical staff in completion of patient paperwork.
Helped address client complaints through timely corrective actions and appropriate referrals.
Recommended service improvements to minimize recurring patient issues and complaints.