Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Suyi Huang

Greensburg,PA

Summary

Well- rounded international customer service professional with 14 years of experience, including order management, logistics coordination, import and export documentation, customer relationship management and increase sales through proactive support and service.

Overview

14
14
years of professional experience

Work History

Logistics Specialist/Sourcing Specialist

High N Dry. LLC
Latrobe , PA
01.2023 - Current
  • Sourcing raw material from overseas.
  • Manage international procurement by negotiating competitive rates with overseas suppliers and coordinating efficient import logistics to minimize costs and ensure timely delivery.

Customer Service Representative

Raven Industries.Inc
Latrobe , PA
08.2011 - Current
  • End to end order process using MSDynamics, including order entry, invoicing, coordination information across departments.
  • Collect payment base on customers’ term to ensure order is shipped on time.
  • Coordinate logistics operation to ensure timely deliveries while optimizing costs.
  • Provide proper documents such as invoices, packing lists, Certificate of Origin to customers to import and internal use purpose.
  • Maintain strong relationships with assigned customers to ensure satisfaction and repeat business while actively developing new business opportunities.
  • Understand customers’ purchasing pattern, contact customers regularly via phone calls/emails to introducing new products, address issues customers may have and provide solution.
  • Answered customer inquiries by phone, email, website leads and chats, identify opportunities, gain marketing information from global market and provide feedback to internal teams for new product development purpose.
  • E-Commerce experience including inventory management, sales analyze, end-users satisfaction.

Education

Bachelor of Arts - Communications

Duquesne University
Pittsburgh, PA
05-2011

Skills

  • Customer relationship management
  • Order management
  • Import/export documentation
  • International logistics
  • Freight negotiation
  • Supplier sourcing
  • nventory management
  • Effective communication
  • Bilingual communication (fluent Mandarin, Cantonese, English)

Languages

Fluent in English, Mandarin and Cantonese.

Bilingual professional with multicultural background, offering strong across-cultural communication skills. That support global business growth and customer relationship development

Timeline

Logistics Specialist/Sourcing Specialist

High N Dry. LLC
01.2023 - Current

Customer Service Representative

Raven Industries.Inc
08.2011 - Current

Bachelor of Arts - Communications

Duquesne University

Similar Profiles

CREATE PROFILE