Suylen Brown
Easton,PA
Summary
Responsive and engaging Human Resources Assistant/Recruiter skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Human Resource Assistant
Allied Personnel Services
03.2020 - 12.2020
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Processed employee termination paperwork at direction of supervisory staff.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
- Updated and maintained employee attendance records.
- Helped employees register for benefits programs
- Created job descriptions on boards for vacant jobs.
- Checked references for potential candidates.
- Converted employee status from temporary to permanent.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Facilitated open lines of communication between management and staff, fostering positive work environment.
Human Resource Recruiter
Shift4 Payments
01.2018 - 01.2020
- Post jobs for Allentown, NC, Restaurant Manager and Positouch on Paycom, then connect that to Ziprecruiter and send link to Marketing to post to our Shift4 website
- Help recruit new employees on our software Ziprecruiter, also help connect them on to our Paycom system to screen process
- Ensure proper hiring documents are filled out for onboarding, run I-9's for employees for our 4 different companies also Audit's on I-9
- Administrator to our Ziprecruiter and Applicant Tracking in Paycom both programs used to recruit
- Work with Marketing department to post our job in our Shift4 Website
- Project building Paycom to fit each department as it should fit for interviews
- Offer letter for New Candidate/Employees also for internal employees
- Reject Internal and External candidates
- Schedule interviews for Allentown, NC interviews external
- Enter candidate into system send them their credentials to do their onboarding
- Ensure Onboarding is complete prior to their start date
- Gather New Employee ID's and Local tax forms
- New Hire Orientation
- Put New Hire's photo in Paycom
- Generate Company Report depending on what report is needed
- Employee on-boarding reviews for 4 different companies which are all under 1 umbrella Harbortouch,POSitouch, Restaurant Manager, and FuturePOS run reports on all employees
- Employee Referral tracking and ensure each employee receives their bonus
- Add sections/labeling into Paycom in Documentation to be able to upload documents into Proper sections for employee's
- Updating Position Title for each department by adding and fixing title and adding job summary as I post jobs
- Survey Reports for all companies for Census Bureau
- Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Medical Receptionist
St. Lukes
10.2013 - 08.2014
- Rotate between "Call Center" and front area, check patients in; update their chart
- Make sure patients referrals are in chart before appointments
- Check out patients and make sure all had required documents for next appointment; also help set up patients orders given by their Specialist provider, such as MRI's, EEG, CT, or any other different referral
- Work with three system software in two monitors, help translate for patients both in "Call Center," front area, and for Doctors
- Answered phone calls and messages for all-physician in office medical facility, number of calls 20-30 calls, scheduled appointments, and handling patient inquiries.
Administrative/Receptionist
ExactStaff
05.2013 - 08.2013
- Answered multi-line phone, greeted clients and visitors, transmitted telephone messages, helped recruit and reviewed online applications and scheduled candidates in for interviews
- Set up new hire paperwork and reviewed it to ensure I-9 were accurately filled for next steps in hiring
- Performed varies Administrative tasks
Administrative Assistant
Fox Rent A Car
08.2012 - 02.2013
- Duties included customer service, administrated company finances, data entry and ordered supplies
- Processed claims and made sure cars received repairs when needed
- Assisted with human resource department, processed new employee paperwork and assisted with workers comp
- Department
Receptionist/Assistant
Dr. Prakash Shah Internal Medicine M.D
10.2010 - 05.2012
- Answered multi-line phone, made and rescheduled appointments via phone or in person
- Verified insurance, eligibility and pre-authorization surgeries
- Assisted with patients by taking their vitals and updated their charts
- Experience working with EKG machinery
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Facilitated smooth workflow by accurately handling data entry tasks and updating client records in a timely manner.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
Education
Medical Billing Certified - undefined
Northampton Community College
Bethlehem, PA2012
HS Diploma -
Easton Area High School
Easton PA2007
Skills
- Presentation Technology
- Microsoft Word Processor
- Advance Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Medisoft
- Intivia software
- Medical Office Management
- IDX
- AllScripts
- Phresia
- CORE COMPETENCIES
- Recruit
- Employee Verification
- I-9's
- Administration
- Company Survey Performance
- Direct Sales Regional Onboarding
- Hiring Evaluation
- Paycom Applicant Tracking
- Generate Reports on Paycom
- Onboard
- Proper Documentation
- Employee Communication
- Administrative, Microsoft Excel
- Art, Microsoft Outlook
- Call Center, Microsoft Word
- Charts, Monitors
- Clients, Next
- Customer service, Office Management
- Data entry, Repairs
- Direct Sales, Safety
- Documentation, Spanish
- EKG, Telephone
- Hiring, Phone
- Human resource
- Insurance
- Machinery
- Medical Billing
- Medisoft
- Candidate pipeline management
- Recruitment strategies
- Reviewing candidate backgrounds
- Interview scheduling
- Offer letters
- New hire orientations
- Outbound calling
- Referring applicants
- Excel spreadsheets
- Recruitment
- Meeting new hires
- Records maintenance
- Onboarding
- Recruiting
- New hire orientation
Accomplishments
- Build a Tracking System that has made it possible to be paperless and allowed each department to better communicate on what area they are at with each interview and candidate
- Build system for both internal and external interview flow
- Managed 42 Requisitions
- Linked our Ziprecruiter to Paycom
- Developed the interview Pipeline as it better meets each department
Timeline
Human Resource Assistant
Allied Personnel Services
03.2020 - 12.2020
Human Resource Recruiter
Shift4 Payments
01.2018 - 01.2020
Medical Receptionist
St. Lukes
10.2013 - 08.2014
Administrative/Receptionist
ExactStaff
05.2013 - 08.2013
Administrative Assistant
Fox Rent A Car
08.2012 - 02.2013
Receptionist/Assistant
Dr. Prakash Shah Internal Medicine M.D
10.2010 - 05.2012
Medical Billing Certified - undefined
Northampton Community College
HS Diploma -
Easton Area High School
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