Suyog Gupta

Suyog Gupta is a Product Owner with Health Alliance Plan (HAP, health insurance organization of Henry Ford Health) with 7+ years of consulting and technology experience working in Auto finance and lending services, Health Care Consumer Operations, Contact Center Technologies and overall industry experience of 12+ years. Expertise include business analysis, requirement gathering, writing detailed acceptance criteria, functional, user acceptance testing, and agile project management. Thorough understanding of underlying business/system requirements catering to the client and industry requirements. Specialities: Result Oriented, highly motivated, creative and problem solving professional. One distinguished Master's Degree; consistently achieving record-high customer satisfaction ranking, improvements to the bottom line. Professional Business consultant with an ability to transform the needs of the business users into functional/technical requirements, experience in all phases of Agile methodology, including requirements gathering, prioritizing requirements according to the releases. Leadership expertise for leading, mentoring, motivating, and developing and managing local and remote teams. Strong communication skills to effectively communicate with all various levels of management across the organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience with Contact Center Technologies platforms like Openscape, Verint, Genesys and functions like WFM, Reporting, Omni Channel Routing. Experience in documenting and tracking bugs using various tools like JIRA, Quality Center, qTest, VersionOne, SNOW. Foundational experience in building visualizations using Power BI, Tableau.