Suyog Khedekar
San Jose,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
COO
Glass Fix it, Inc
San Jose, CA
12.2021 - Current
- Negotiated contracts with vendors and suppliers to reduce costs while maintaining quality standards.
- Analyzed market trends and assessed potential impact on organization's growth strategy.
- Reviewed, analyzed and interpreted financial statements.
- Monitored outcome measures, program outcomes and performance improvement.
- Managed day-to-day operations of organization including staff management, scheduling, customer service.
- Organized and oversaw capital improvement projects to maintain business viability.
- Promoted brand awareness by increasing market penetration across Bay area
- Participated in development of new products, services through collaboration with marketing, R&D teams.
- Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
- Supervised the executive team, providing guidance on operational decisions.
- Increased company revenue by 30% within first year.
Sales Officer
Low Price Auto Sales
San Jose, CA
01.2020 - 11.2021
- Supported sales team members to drive growth and development.
- Managed daily operations of sales department, including supervision of staff members.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
COO
Sai Car Rental Services
Mumbai, Maharashtra
11.2013 - 10.2018
- Negotiated contracts with vendors and suppliers to reduce costs while maintaining quality standards.
- Reviewed, analyzed and interpreted financial statements.
- Presented quarterly progress updates at board meetings outlining successes achieved since last report.
- Monitored outcome measures, program outcomes and performance improvement.
- Implemented innovative solutions to improve overall productivity levels within the organization.
- Managed day-to-day operations of organization including staff management, scheduling, customer service.
- Established plans to address productivity, operational performance and staff retention and satisfaction.
- Signed and approved budgets for new funding and program initiatives.
- Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
- Completed day-to-day duties accurately and efficiently.
Sr Consultant
Sutherland Global Services
Mumbai, Mumbai
11.2008 - 10.2013
- Worked with Microsoft Process from 2008-2010
- Explored alternative solutions when initial attempts failed to resolve an issue.
- Developed relationships with customers through friendly interactions over the phone.
- Worked closely with other departments to resolve complex customer issues.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Assisted team members with difficult calls or queries when required.
- Set up equipment for employee use, performing or properly installing operating systems or software.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Developed an understanding of customer needs by actively listening to their requests and communicating solutions effectively.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Worked with Symantec process from 2010-2013
- Processed payments from customers for their tickets or subscription plans quickly and accurately.
- Diagnosed issues with machinery by running diagnostic tests using advanced computer software programs.
- Managed customer accounts including creating new ones, updating existing profiles, and canceling old accounts.
Sr Consultant
Epicenter Technologies Private
Mumbai, Maharashtra
10.2007 - 10.2008
- Worked with Washington Mutual(Chase) process.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
- Advised customers on how best to use their credit cards responsibly while minimizing debt levels.
- Met demands of busy collections group by performing high volume of daily calls.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Educated customers on how late fees are applied and how those fees can be avoided through timely payments.
- Advised delinquent customers on strategies for debt repayment.
- Advised customers of necessary actions and strategies for debt repayment.
- Prioritized accounts based on total amount owed and credit bureau reports.
Travel Consultant
WNS Global Services Private
Mumbai, Maharashtra
02.2007 - 09.2007
- Worked with Travelocity last minute deal packages.
- Created travel itineraries and made adjustments to meet client specifications.
- Reserved hotel rooms for business travelers based on individual preferences, schedules, and budgets.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Provided customers with detailed information about travel destinations and packages.
- Managed customer complaints effectively according to established procedures.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Consultant
Softtel Pvt Ltd
Mumbai, Maharashtra
01.2006 - 01.2007
- Provided detailed product information to customers, including features, prices, and availability.
Education
Bachelor of Commerce -
R.A.Podar College of Commerce
Mumbai05-2003
Mumbai University Degree -
Holy Cross High School
Mumbai05-2001
Skills
- Data-Driven Decision-Making
- Business Analysis
- Operations Administration
- Strategic Planning
- Marketing
- Contract Negotiation
- Process Improvement
- Performance Management
- Business Development
Languages
English
Professional
Hindi
Professional
Marathi
Professional
Spanish
Elementary
Websites
Timeline
COO
Glass Fix it, Inc
12.2021 - Current
Sales Officer
Low Price Auto Sales
01.2020 - 11.2021
COO
Sai Car Rental Services
11.2013 - 10.2018
Sr Consultant
Sutherland Global Services
11.2008 - 10.2013
Sr Consultant
Epicenter Technologies Private
10.2007 - 10.2008
Travel Consultant
WNS Global Services Private
02.2007 - 09.2007
Consultant
Softtel Pvt Ltd
01.2006 - 01.2007
Bachelor of Commerce -
R.A.Podar College of Commerce
Mumbai University Degree -
Holy Cross High School
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