Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Mena Labib

Antioch,TN

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.

Overview

5
5
years of professional experience

Work History

Food and Beverage Supervisor

Grandhyatt
Nashville, TN
07.2023 - Current
  • Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
  • Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
  • Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
  • Managed scheduling of staff in accordance with budget constraints and labor laws.

Front Desk Guest Service Agent

Grandhyatt
Nashville, TN
01.2023 - 07.2023
  • Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Monitored reservations to track incoming parties and special events.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Posted room charges for food, liquor and telephone calls based on individual customer actions.
  • Educated guests regarding important property information and directions to different hotel areas.
  • Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.

Server

Grandhyatt
Nashville, TN
09.2021 - 01.2023
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Served food and beverages to patrons and confirmed complete orders.
  • Trained new employees to perform duties.

Forklift Driver

Federal-Mogul
Tennessee, TN
04.2021 - 11.2022
  • Transported, loaded, unloaded and stacked materials.
  • Moved goods between warehouse locations according to shipment and storage needs.
  • Picked orders from storage, wrapped and staged for shipments.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
  • Conducted regular inspection of forklift to support safe operation.
  • Loaded items to maximize work efficiency.
  • Used loaders, hand trucks, forklifts and cranes.
  • Tied and secured loads to prevent shifting or damage to items.
  • Moved levers and controls that operate lifting devices to load, unload, transport and stack material
  • Collaborated in team environment to maintain high levels of productivity.
  • Used forklift to load trailers at warehouse.
  • Tracked materials moved for stocking purposes and to complete logs for management.
  • Performed cycle counts to investigate and resolve inventory discrepancies.
  • Maintained current forklift training and certification as required by company policies.
  • Transported material to correct locations and documented inventory changes.
  • Communicated with supervisor and other warehouse staff to coordinate work.
  • Replenished stock locations to support outbound shipping operations.
  • Maximized team efficiency by using equipment to move materials.

Supervisor

Burger King
Nashville, TN
07.2019 - 05.2021
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Coached staff members to develop long-term career goals.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

Bachelor of Science - Hospitality

Middle Tennessee State University
Murfreesboro, TN

Skills

  • Transportation Information
  • Credit and Cash Payments
  • Guest Amenities
  • Safety and Security Procedures
  • Customer Service
  • Inquiry Response
  • Hotel Safe Deposits
  • Data Gathering
  • Problem-Solving
  • Room Key Issuance
  • Computer Skills
  • Room Assignment

Languages

English
Full Professional
Arabic
Native/ Bilingual

Accomplishments

  • Created highly effective new program that significantly impacted efficiency and improved operations.

Timeline

Food and Beverage Supervisor

Grandhyatt
07.2023 - Current

Front Desk Guest Service Agent

Grandhyatt
01.2023 - 07.2023

Server

Grandhyatt
09.2021 - 01.2023

Forklift Driver

Federal-Mogul
04.2021 - 11.2022

Supervisor

Burger King
07.2019 - 05.2021

Bachelor of Science - Hospitality

Middle Tennessee State University
Mena Labib