Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suzan Balgobin

customer service
Fort Lauderdale,FL

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Janitorial Cleaner/Property Manager

Little Bear INC.
Miami, FL
06.2005 - Current
  • Used time management and efficient cleaning methods to meet deadlines.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Emptied trashcans and transported waste to collection areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Handled equipment, chemicals and materials properly and with caution.
  • Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
  • Maintained cleanness of 2 or more facilities.
  • Performed wide range of manual and machine cleaning to achieve sparkling floors and surfaces throughout [Number]-acre campus.
  • Researched and learned optimum cleaning techniques and materials and deployed best methods to protect surfaces.
  • Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
  • Trained and coached new team members in steam cleaning carpets and upholstery.
  • Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
  • Inspected building for potential safety hazards, reporting identified concerns to supervisor.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Developed and implemented comprehensive cleaning plan for entire building.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Removed trash, debris and other waste materials from premises.

Retail Store Manager

Today’s Kids Clothing Company
Orange, NJ
03.2001 - 05.2005
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Identified signs of emotional and developmental problems in children and reported to parents.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Maintained well-contained classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted and supervised 13 children through entire school day.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Promoted sensory development by providing access to different textures.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Taught self-help skills to class of 13 students through organizing and student leading activities.
  • Worked in collaboration with facility director and parents to organize student trips to many locations without sacrificing safety or trip quality.
  • Enhanced 3 to 5 year-old students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them.
  • Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
  • Organized classroom library and art areas each day to keep classroom well-maintained.
  • Promoted physical, mental and social development using classroom games and activities.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Taught multiple subjects to students with intellectual or emotional disabilities.
  • Redirected students using Positive Behavior Support (PBS).
  • Worked with students with moderate to severe autism to increase life skills.
  • Submitted orders for new inventory.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Optimized store displays and appearance via strategic merchandising.
  • Managed store organization, maintenance, and purchasing functions.
  • Completed routine store inventories.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Created employee schedules to align coverage with forecasted demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Optimized store displays and appearance via strategic merchandising
  • Submitted orders for new inventory
  • Managed store organization, maintenance, and purchasing functions
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
  • Trained team members in successful strategies to meet operational and sales targets
  • Completed routine store inventories
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Established objectives to offer team members clear roadmap to help company achieve overall goals
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Supervised guests at front counter, answering questions regarding products
  • Managed inventory control, cash control, and store opening and closing procedures

Education

Associate of Arts - Early Childhood Education

Bell Academy Nursing
Miami, FL
08.2005

High School Diploma -

Secondary High School Trinidad W.I
Huntersville, NC
06.1997

Skills

  • Project manager supervision
  • Effective managerial techniques
  • Janitorial knowledge
  • Managerial experience
  • Managerial skills
  • Managerial background
  • Janitorial duties

Timeline

Janitorial Cleaner/Property Manager

Little Bear INC.
06.2005 - Current

Retail Store Manager

Today’s Kids Clothing Company
03.2001 - 05.2005

Associate of Arts - Early Childhood Education

Bell Academy Nursing

High School Diploma -

Secondary High School Trinidad W.I

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Suzan Balgobincustomer service