Case Manager Supervisor
Monroe House Transitional Living
Stevens Point, WI
12.2024 - Current
- Maintained accurate records of all client contacts, treatment plans, and assessments in accordance with agency policy.
- Conducted assessment interviews with clients and family members to gather information on social history, current functioning, and service needs.
- Developed individualized service plans based on identified needs and strengths of each client served.
- Facilitated referrals to community resources and coordinated care among providers.
- Assisted clients in developing personal goals related to housing stability, employment readiness and placement activities, educational opportunities, financial management skills.
- Evaluated client needs, developed treatment plans, and monitored progress towards goals.
- Provided case management services to clients with mental health and substance abuse issues.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Assisted individuals with eligibility for available benefits.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Transitioned clients to different providers based on progress or needs.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Maintained up-to-date case records with case activity status.
- Provided referrals to appropriate medical, mental health, and social services.
- Monitored client progress through regular follow-ups and case reviews.
- Maintained confidentiality and adhered to professional ethics and standards.
- Developed and implemented policies and procedures for case management staff.
- Collaborated with other departments within the organization to ensure that all client needs were met.
- Reviewed current best practices in case management processes and made recommendations for improvement.
- Coordinated community outreach activities designed to increase awareness of available resources among potential clients.
- Monitored caseloads for timely completion of tasks and client outcomes.
- Developed strategies to improve workflow efficiency in order to meet performance objectives.
- Assisted Case Managers with problem solving difficult cases or developing individualized service plans.
- Managed a budget for case management activities including training, travel, supplies.
- Responded promptly to inquiries from internal and external customers regarding case management services.
- Ensured compliance with relevant laws, regulations and organizational standards related to case management services.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Developed and maintained relationships with community resources and service providers.
- Prepared and presented case reports and summaries to stakeholders and management.
- Educated clients and their families about their rights and available community resources.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Evaluated program effectiveness and suggested improvements based on client outcomes.
- Advocated on behalf of clients to secure necessary services and support.
- Identified barriers to client success and developed strategies to overcome them.
- Facilitated group sessions and workshops for clients on various topics.
- Conducted initial assessments to determine client eligibility for programs and services.
