Suzan Chacon
Tulsa,OK
Summary
Qualified Care Coordinator with solid background in social services, specializing in client advocacy and support. Successfully facilitated numerous client cases, ensuring timely access to resources and assistance. Demonstrated ability to build strong rapport and navigate complex social systems effectively. Experienced with bilingual case management, supporting diverse client needs. Utilizes strong interpersonal skills to foster positive client relationships and ensure effective communication. Knowledge of community resources and client advocacy to drive successful outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Care Coordinator
Grand Mental Health
04.2023 - Current
- Schedule, coordinate and facilitate wraparound/family teams.
- Complete Strengths Needs Cultural Discovery (SNCD) assessments, Care Plans and Updates, Functional Assessments/Crisis Plans/Safety Plans.
- Complete flex-fund requests when necessary.
- Monitor and evaluate services provided to the families. Contact families as needed to monitor progress and inquire about new needs.
- Facilitate or co-facilitate Family Team meetings and may type the agenda.
- Schedule and coordinate Family Team meetings and ensure both formal and informal supports are included and part of the team.
- Contact referred families and the referral source for screening.
- Provide the appropriate staff personnel with new family team lists and approved referrals.
- The Care Coordinator function will be initiated through a non-diagnostic interview with the client and his/her family to assess service needs. The Care Coordinator will identify needed services by completing a strengths assessment and develop a care plan. The Care Coordinator will recognize that the individual juvenile client and his/her family has different barriers to social, economic, and employment opportunities and has varied levels of need to overcome these barriers. The goals for each juvenile client as identified in the family team will be tailored to reflect a juvenile clients particular needs in order to realize his/her full potential.
- The coordination of services between agencies will be an ongoing task for the Care Coordinator. The Care Coordinator is expected to develop cooperative working relationships with all agencies serving juveniles from which a client might be expected to receive direct or indirect services as well as establishing and maintaining a therapeutic relationship with those juvenile clients and their families who are in need of support. In addition, the Care Coordinator is expected to possess skills necessary to provide immediate crisis intervention on a twenty-four (24) hour basis.
- The Care Coordinator will need to maintain close communication with the Integrated Team Manager and other clinical and administrative staff in order to assure the highest quality of services are delivered to the juvenile client and his/her family.
- Provides targeted support services, a system of care that is child centered with the needs of the child and family dictating the types and mix of services provided and to assist in preventing an out-of-home or out-of-school placement
Owner/Operator
Lightning Auto Group LLC
01.2022 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed business plan, processes and procedures to provide superior service to customers.
- Assessed income and expenses and adapted plans to improve profit levels.
- Managed online presence through website updates, social media engagement, and digital advertising campaigns designed to attract potential buyers searching online platforms for used cars.
- Developed strong relationships with local financial institutions to assist customers with financing options.
- Negotiated favorable purchase agreements with suppliers, resulting in cost savings for the dealership.
CUSTOMER ADVOCATE
BLUE CROSS BLUE SHIELD OF OKLAHOMA
05.2014 - 05.2016
- Bilingual customer advocate, precertification, benefits, referrals, clinical review, and clinical filing for procedures and medical documents.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
- Maintained comprehensive records of all client interactions, allowing for efficient follow-up and enhanced overall service quality.
- Documented customer concerns and inquiry resolutions in internal computer system.
Wireless Retail Consultant
US CELLULAR
12.2013 - 05.2014
- Bilingual customer service, billing, payments, sales, and technical support.
- Bilingual customer service, billing, financing, payments, sales, and technical support.
- Leveraged bilingual skills to overcome language barriers during negotiations or when addressing customer needs, fostering trust between parties involved.
- Attended industry events and conferences, networking with potential customers to create new business opportunities.
- Enhanced customer relations by addressing their concerns and providing solutions in a timely manner, resulting in repeat business.
- Collaborated with team members to develop effective sales strategies, leading to increased sales performance across the board.
- Boosted sales by effectively communicating product benefits and features to potential customers in both English and Spanish languages.
- Developed and maintained strong relationships with clients, ensuring long-term partnerships and continuous revenue growth.
Retail Sales Representative
Cricket Communications
05.2011 - 04.2013
- Bilingual customer service, billing, financing, payments, sales, and technical support.
- Leveraged bilingual skills to overcome language barriers during negotiations or when addressing customer needs, fostering trust between parties involved.
- Attended industry events and conferences, networking with potential customers to create new business opportunities.
- Enhanced customer relations by addressing their concerns and providing solutions in a timely manner, resulting in repeat business.
- Collaborated with team members to develop effective sales strategies, leading to increased sales performance across the board.
- Boosted sales by effectively communicating product benefits and features to potential customers in both English and Spanish languages.
- Developed and maintained strong relationships with clients, ensuring long-term partnerships and continuous revenue growth.
Education
Family Studies And Gerentology - Science
Southern Nazarene University
Bethany, OK12.2022
Skills
- 10 years in sales
- Five years in communications and customer service
- Fluent in Spanish both written and oral
- Four years of cash handling experience
- Three years of technical support over the phone and in person
- 10 years in billing and payment
- Proficient in reading clinical and processing precert for hospitals and doctors offices
- Proficient in Word, Excel and Microsoft Outlook
References
Available upon request
Affiliations
Tulsa county Citizens jail oversight review board
Certification
- Diplomate in Clinical Social Work (DCSW) - National Association of Social Workers.
- Worksite Wellness Specialist Certificate - National Wellness Institute.
Languages
Spanish
Native or Bilingual
Timeline
Care Coordinator
Grand Mental Health
04.2023 - Current
Owner/Operator
Lightning Auto Group LLC
01.2022 - Current
CUSTOMER ADVOCATE
BLUE CROSS BLUE SHIELD OF OKLAHOMA
05.2014 - 05.2016
Wireless Retail Consultant
US CELLULAR
12.2013 - 05.2014
Retail Sales Representative
Cricket Communications
05.2011 - 04.2013
Family Studies And Gerentology - Science
Southern Nazarene University
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