Suzan Collins

• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Established team priorities, maintained schedules and monitored performance.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• To oversee day-to-day operations from the office to the field aspect of the business
• To work with fellow technicians on routes, to help with better windshield time, and to cut costs while still earning profit
• To see and understand loss and how to correct the error and to work with others about better management of routes
• I currently plan day-to-day routes for two techs, but help other technicians with adding services, changing accounts, and canceling accounts
• Help with collections for the accounts receivable department
• Help my customers with conflicts, questions, and finding solutions
• To help customers understand the service they are to receive, the agreement that is required for the service that is to be provided
• To help customers understand a mode of action and how we can work together to make a solution for the pest they have an issue with or want to prevent
• Work with other managers to problem-solve
• Come up with ideas and implement them and if they don't work find the reason why and try another idea
• Started up the study program here to assist co-workers to help them finally pass the certifications, through studying materials, flashcards, and other forms of the test
• To register fellow technicians for the Registered Tech training, to properly prepare new hires for the pest control world
• I also passed the South Carolina WDO CL-100
• Passed the course and received accreditation from Clemson.
• Increased office efficiency by streamlining administrative processes and implementing time-saving strategies.
• Managed schedules for multiple executives, ensuring timely arrivals to meetings and appointments.

• Started in the Annual Renewal department and worked up to office manager after two years
• I handle customer calls and complaints
• Sent out email service agreements and set up appointments for treatments
• Do mailing every day to enter checks and credit card payments
• I handle the WDO-100
• I have taken the class but wasn't Accredited

(Done this for my knowledge)

• To work with realtors and bankers/lenders on the proper paperwork and explain what the reports mean and how the report was recorded
• I am the go-to person for all customer complaints to solve the issue
• I have worked with the state with regular inspections and maintained good standards that meet the state regulations
• I am certified in P-phase and W-Phase
• I run the office and oversee everyone in the office
• I handled payroll and many HR-related procedures
• Completed an online course for Worker's Compensation and passed to receive the certification
• Started a study program to help co-workers pass the Core/P-Phase/W-Phase of the North Carolina Accreditation test
• To sign attendees up for the test to take place, send off the paperwork to be updated
• Work with the state during inspections and provide all the paperwork that is needed
• To understand and follow all State and Company policies and to make sure that others are following the law as well.

• Ran the office's day-to-day operations, Managed the schedule of several technicians
• Entered payments, sent out invoices, and received and made calls
• General training for pest control and termite education
• General accounting of books maintaining petty cash and accepting all forms of payments
• Filing the agreements and completed invoices
• Dealing with realtors and bankers for the proper WDO-100 reports for the buying and selling of properties.