Suzan Gutierrez
Chatsworth,CA
Summary
Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast paced environment.
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
26
26
years of professional experience
Work History
Front Desk Receptionist
Mid Coast Wellness
Kingsland, Texas
07.2023 - 10.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
Patient Access Representative
R1 RCM
Burnet, TX
11.2020 - 09.2022
- Accurate and timely patient registration utilizing all medical systems
- Athena, Cerner, Phressia, EMR
- Knowledge of ICD 10 and CPT codes
- Utilizing all resources to verify patient identity, insurance, chart, and all diagnosis and updating as needed
- Phone etiquette scheduling appointments, answering multi line phones, dealing with billing questions, processing co pays
Patient Access Representative
Seton Healthcare Family
Burnet, TX
12.2010 - 02.2018
- Verified demographics and insurance information to register patients in computer system
- Ran statements each month to review outstanding balances and identify accounts in need of collection processing
- Handled all delegated tasks, including billing and coding
Store Manager
Check N Go Inc.
Marble Falls, TX
03.2006 - 11.2010
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits
- Built loyal customer base by delivering excellent service
- Resolved customer problems by investigating issues, answering questions and building rapport
- Effectively negotiated restructuring of loan payments
- Contacted customers in person at personal and business locations to collect payments directly
Account Service Agent
Pedernales Electric Coop. Inc.
Marble Falls, TX
10.2002 - 06.2005
- Entered and processed customers' orders with high accuracy and followed up on open tickets to coordinate deliveries and resolve issues
- Greeted customers, established billing reports, collections, explained service policies
- Accepted service applications and payments, answered multi-phone lines
Corporate Travel Agent
Navigant International
Austin, TX
07.1998 - 10.2001
- Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations
- Handled financial tracking, billing and administrative functions
Education
GED -
Capitol City Careers
Austin, TX08.1995
High School -
Marble Falls High School
Marble Falls, TX05.1992
Skills
- Insurance company knowledgeable
- Cash handling accuracy
- Bilingual
- Relationship selling
- Payment processing
- Merchandising knowledge
- Appointment scheduling
- Excellent communication skills
- Medical billing
- Customer- and service-oriented
- Customer service
- Client account management
- Insurance billing
- Medical Coding
- Multi-line Phone Systems
- Insurance Verification
- ICD-10
- Medical Office Experience
- Store Management Experience
- Medical Receptionist
- Clerical Experience
- Medical Scheduling
- Cerner
- CPT Coding
- Athenahealth
- EMR Systems
- ICD-9
- Laboratory Experience
Timeline
Front Desk Receptionist
Mid Coast Wellness
07.2023 - 10.2024
Patient Access Representative
R1 RCM
11.2020 - 09.2022
Patient Access Representative
Seton Healthcare Family
12.2010 - 02.2018
Store Manager
Check N Go Inc.
03.2006 - 11.2010
Account Service Agent
Pedernales Electric Coop. Inc.
10.2002 - 06.2005
Corporate Travel Agent
Navigant International
07.1998 - 10.2001
GED -
Capitol City Careers
High School -
Marble Falls High School
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