Suzan Jacokes
Hazel Park,MI
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
30
30
years of professional experience
Work History
Lead Program Administrator
OneMagnify
03.2018 - 03.2024
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
Program Administrator II
MARKETING ASSOCIATES
03.2010 - 03.2018
- Administrative support for multiple programs
- Provide superior customer care and support
- Train and mentor fellow administrators on new programs and tasks
- Recently took the lead on the new FCTP program, providing support to dealers during the registration process, creating Changepoint tasks to implement website changes
- Correspond with the client to insure proper customer care
- Used my vast and unique skills in improve comedy to create and execute team building workshops.
Assistant Manager
THE CHILDREN'S PLACE
01.2005 - 01.2010
- Managed all aspects of specialty retail store operations
- Hire and train all associates to meet company standards
- Mentor and manage staff of 20+ including payroll, scheduling, store layout, intake and processing of shipments, opening and closing procedures, and sales training
- Collaborate with management to maintain company sales goals for two years in a difficult sales market leading to employee bonuses.
Office Manager
THE MATRIX THEATRE COMPANY
01.2004 - 01.2005
- Provided office support for non-profit, community based theatre
- Responsible for choosing health care providers, vendor management, implementation and maintenance of filing systems, bookkeeping, appointment setting, data entry, and customer service
- Managed daily activities of office.
Performer/Instructor
THE SECOND CITY
01.2000 - 01.2004
- Taught acting and improvisation to children and adults
- Wrote and taught workshops to corporations to improve communication and team building skills
- Performed in Mainstage shows as an improviser.
Assistant Manager
BUILD A BEAR WORKSHOP
01.1998 - 01.2000
- Executed and maintained company objectives while creating an exciting and playful environment for staff and customers
- Responsible for opening and closing procedures, party planning and execution, supply management, and hiring and training of all employees.
Receptionist
LAW OFFICES OF CAROL J. DUFRAINE, P.C.
01.1994 - 01.1998
- Provided office support for three attorneys
- Responsible for appointment setting, data entry, filing, copying, deposition transcription, and customer service.
Education
Bachelor of Fine Arts in Acting -
Wayne State University
01.2000
Skills
- Program Oversight
- Customer Service
- Schedule Coordination
- New Hire Onboarding
- Team Building and Leadership
- Business Development
- Continuous Improvement
- Scheduling
Timeline
Lead Program Administrator
OneMagnify
03.2018 - 03.2024
Program Administrator II
MARKETING ASSOCIATES
03.2010 - 03.2018
Assistant Manager
THE CHILDREN'S PLACE
01.2005 - 01.2010
Office Manager
THE MATRIX THEATRE COMPANY
01.2004 - 01.2005
Performer/Instructor
THE SECOND CITY
01.2000 - 01.2004
Assistant Manager
BUILD A BEAR WORKSHOP
01.1998 - 01.2000
Receptionist
LAW OFFICES OF CAROL J. DUFRAINE, P.C.
01.1994 - 01.1998
Bachelor of Fine Arts in Acting -
Wayne State University
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