Suzan Lamwaka

· Companionship and emotional support.

· Mobility assistance.

· Household management.

· Adult care.

.Medication management

• Reduction of non-revenue water to optimize billing
• Water quality assurance
• Corporate Social Responsibility and brand promotion
• Developed invoicing systems and internal controls to boost billing efficiencies
• Analyzed competitors and market trends to facilitate business growth
• Coordinated promotional campaigns for new products or services in order to boost sales revenue
• Worked cross-functionally to plan and establish branch goals, supporting strategic objectives
• Increased efficiency and drove branch revenue by optimizing daily operations
• Implemented internal control procedures to minimize risk exposure and maximize profitability
• Developed and implemented financial strategies to maximize profits and reduce cost

• Conducted market research and reported to create improved business plans
• Developed strategies to increase sales and billing
• Coordinated with internal departments to ensure the timely delivery of services
• Created detailed reports on sales performance metrics for senior management review
• Built sales forecasts and schedules to reflect desired productivity targets
• Enhanced sales volume through skilled support to both new and inactive customers
• Analyzed customer requirements and identified potential business opportunities
• Identified areas for improvement in the operational process
• Delivered insights for customers and markets and determined whether existing products met needs
• Managed a team of junior Commercial Officers to ensure successful completion of projects

• Process management
• Developed plans to propose solutions to problems related to efficiency, costs or profits
• Analyzed key performance indicators to identify effective strategies
• Worked closely with human resources to support employee management and organizational planning
• Ensured all legal requirements were met when entering into new contracts or renewing existing ones
• Assessed customer feedback to improve product quality and service delivery
• Determined consumer needs to provide services appealing to larger market
• Provided guidance on tariff structures, payment terms and other related issues
• Wrote and submitted reports on performance trends, prompting managers to develop business plans
• Monitored customer service levels to ensure they were meeting agreed standards
• Coordinated activities across different departments to meet deadlines efficiently

• Managed databases and ensured the accuracy of business-critical information
• Targeted potential and past clients to identify new business opportunities
• Managed daily operations, ensuring efficient workflow and adherence to company policies
• Revenue collection
• Utilized CRM systems to track customer interactions and sales opportunities
• Developed and maintained client relationships through regular communication and excellent service
• Monitored employee productivity to provide constructive feedback and coaching
• Assessed team performance against established goals and objectives
• Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment

• Mobilizing customers during the pre-paid water project
• Field registration, photography, and token distribution
• Identifying and following up on water-suppressed accounts for reactivation
• Created documents and spreadsheets
• Compiled meeting agendas and supportive materials ahead of meetings
• Conducted market research to identify potential clients and new business opportunities
• Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations

• Monitoring literacy classes in IDP camps
• Setting up a database for each beneficiary under the education program
• Coming up with activities and programs to raise school fees for beneficiaries under the program

• Verification of rightful beneficiaries
• Crowd control to guarantee food safety
• Data collection and compilation
• Accounting for food remains at the assigned points
• Holding capacity-building training workshops
• Counseling beneficiaries