Suzan Mousesian
Career Coach/Case Worker
Buffalo,NY
Summary
Experienced and compassionate human services professional with 12+ years supporting diverse populations through case management, eligibility assessment, and employment counselling. Proven track record of delivering client-centered services, coordinating referrals, and building partnerships across government and nonprofit agencies. Skilled in program implementation, intake coordination, community outreach, and navigating social support systems. Recognized by a former employer with a strong letter of recommendation for excellence in client-centered service and program delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Case Manager – Employment & Housing Services
THE HOUSING HELP CENTRE
06.2015 - 01.2025
- Conducted intake assessments and determined client eligibility for housing, employment, and educational support in accordance with agency and program policies.
- Managed paperwork and enrollment procedures in compliance with intake and referral policies; ensured person-centered service plans were accurately documented and implemented.
- Developed and maintained collaborative partnerships with employers, schools, and community agencies to support job placements and referrals, while adhering to partnership and engagement policies.
- Organized and facilitated outreach events and workshops following agency policies on community engagement; monitored participation and provided recommendations for continued support.
- Advocated for clients with developmental disabilities by promoting inclusive employment strategies and workplace accommodations, in line with program policies and best practices.
- Analyzed service data to inform planning, monitor resource allocation, and ensure alignment with policy goals and performance outcomes.
- Facilitated communication between departments to ensure seamless intake-to-service transitions, consistent documentation, and compliance with internal policies and procedures.
- Built and maintained strong relationships with stakeholders, including clients, housing providers, and service agencies, to support timely eligibility assessments and access to services, in accordance with intake and admissions policies.
- Organized a large-scale workshop for Armenian-Syrian refugees in partnership with local agencies, supporting over 200 participants with housing, employment, and education referrals.
Eligibility Worker
UNIVERSITY SETTLEMENT
01.2014 - 01.2015
- Conducted comprehensive intake assessments and collected all required paperwork to evaluate client eligibility for government-funded services.
- Facilitated referrals to Special Education, employment, and training programs; supported families and individuals through enrollment procedures.
- Maintained accurate case files, intake forms, and service records in alignment with funding requirements.
- Collaborated with staff and external partners to organize services and provide timely program access.
Social Service Worker
THE CENTRE FOR DREAMS
01.2013 - 01.2014
- Coordinated daily support activities and individualized plans for individuals with developmental disabilities, promoting self-advocacy, independence, and skill development.
- Developed and implemented group sessions on vocational goal setting, peer support, and daily living skills in alignment with person-centered planning principles.
- Maintained professional relationships with families, caregivers, and external service providers to ensure continuity of care and participant well-being.
- Followed agency policies and procedures to support consistent service delivery and safety standards.
- Supported participants with a wide range of developmental disabilities, including autism spectrum disorder, Down syndrome, and intellectual disabilities, focusing on inclusion and community engagement.
Education
College Diploma - Social Service Worker - Immigration And Refugees
SENECA COLLEGE
Toronto, ON04.2014
Office Administration Executive Diploma - Office Administrative Executive
CENTENNIAL COLLEGE
Toronto, ON12.2003
Skills
- Professional Skills
- Case Management & Client Advocacy
- Community Outreach & Partnership Development
- Employment Counseling & Vocational Support
- Intake & Eligibility Assessment
- Multilingual Communication English / Farsi / Armenian / Dari and Turkish
- Program Evaluation & Reporting
- Service Plan Implementation & Documentation
- Administrative & Technical Skills
- Office Administration & Organizational Procedures
- Proficient in Microsoft Office & Client Database Systems
- Record Keeping & File Management
- Typing Speed: 70 WPM
Certification
- Interpreter Accreditation
- MCIS Language Services
- 01/2012 - 12/2012
Awards
Received An Outstanding Award For Providing Settlement, Housing, And Employment Support To Over 900 Armenian-Syrian Refugees., The Housing Help Centre, 07/2016
Timeline
Case Manager – Employment & Housing Services
THE HOUSING HELP CENTRE
06.2015 - 01.2025
Eligibility Worker
UNIVERSITY SETTLEMENT
01.2014 - 01.2015
Social Service Worker
THE CENTRE FOR DREAMS
01.2013 - 01.2014
College Diploma - Social Service Worker - Immigration And Refugees
SENECA COLLEGE
Office Administration Executive Diploma - Office Administrative Executive
CENTENNIAL COLLEGE
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