Suzan Najib
Fremont,United States
Summary
Ambitious, career-focused job seeker, anxious to obtain any entry-level position to help launch a better career while achieving company goals. Hard working and dedicated employee ready to learn and contribute to new team success with 15+ years of excellent customer service and punctuality. Passionate about business success and talented at supporting company staff, office personnel and customer needs. Hardworking and reliable worker seeking employment options where good customer service and positive attitude will make a big difference. Motivated and ready to bring my best self and my best values to any organization in need of great collaboration, interpersonal, and multitasking abilities.
Overview
17
17
years of professional experience
Work History
Service Cashier
Fremont Porsche
Fremont, CA
09.2024 - 04.2025
- Entered data in Excel spreadsheet software to keep records of daily customer transactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained daily calendars, set appointments with clients for vehicle maintenance.
Service Cashier
Oakland Subaru
Oakland, CA
09.2022 - 11.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Delivered high level of customer service using active listening and engagement skills.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Accepted cash and credit card payments, issued receipts and provided change.
- Scheduled appointments for customers by telephone/in person. Scheduled and confirmed appointments.
- Filed documents accurate weekly to maintained organization to support smooth audit processes.
- Prepared and organized documents for scanning
- Scanned documents into the computer for future record keeping purposes and reference.
Service Cashier
Honda of Stevens Creek
San Jose, CA
09.2018 - 03.2019
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Entered data in Excel spreadsheet software to keep records of daily customer transactions.
- Managed more than 100 incoming calls per day. Coordinated and communicated with clients daily to gather pertinent information.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained daily calendars, set appointments with clients for vehicle maintenance
Pharmacy Technician
CVS Pharmacy
Fremont, CA
01.2016 - 08.2018
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Interpreted and processed medication orders under supervision of pharmacist.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Customer Service Representative
Jack in the Box
Fremont, CA
07.2008 - 12.2015
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Operated cash register, collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Processed sales, returns and exchanges using POS register system.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Education
Pharmacy Technician Certificate - Pharmacy Technician
Unitek College - Fremont
Fremont, CA12.2015
High School Diploma -
Washington High School
Fremont, CA06.2008
Some College (No Degree) -
Ohlone College
Fremont, CASkills
- Excellent Customer Service 15 Years
- Reliable and Trustworthy
- Cash Handling 15 Years
- POS Systems
- Data Entry
- Insurance Processing
- Multi-Line Phone Proficiency
- Excellent Communication and Interpersonal Skills
- Great Active Listening Skills
- Multitasking and Prioritization
- Technologically Savvy
- Office Equipment Proficiency
- Microsoft Office
- Microsoft Excel
Timeline
Service Cashier
Fremont Porsche
09.2024 - 04.2025
Service Cashier
Oakland Subaru
09.2022 - 11.2023
Service Cashier
Honda of Stevens Creek
09.2018 - 03.2019
Pharmacy Technician
CVS Pharmacy
01.2016 - 08.2018
Customer Service Representative
Jack in the Box
07.2008 - 12.2015
Pharmacy Technician Certificate - Pharmacy Technician
Unitek College - Fremont
High School Diploma -
Washington High School
Some College (No Degree) -
Ohlone College