Suzan Rodriguez
Binghamton,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Home Health Aide
Self Employed
08.2011 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Administered medication as directed by physician.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Provided transportation and appointments management.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Scheduled and coordinated medical appointments.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Trained new staff members on best practices for home health care.
- Placed calls to insurance and doctors offices to be sure client is billed correctly.
CNA
Willow Point Nursing Home
06.2005 - 07.2011
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Documented patient information and care activities in electronic health record.
Assistant Manager
IBM
02.1995 - 04.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Enforced quality assurance protocols.
- Collaborated with other departments to establish productive and timely completion of projects.
- Trained new employees on proper protocols.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Susquehanna Valley Senior High School
Conklin, NYNo Degree - Liberal Arts/Accounting
SUNY Broome Community College
Binghamton, NYMedical Coding And Billing - Coding And Billing
Ashworth College
Online02.2024
Skills
- Progress Documentation
- Behavioral Management
- Client Documentation
- Care Plan Assessment
- State Regulations Knowledge
- Interpersonal Communication
- Documentation
- Schedule Management
- Task Delegation
- Orientation and Training
- Business Administration
- Complex Problem-Solving
- Compassionate Communication
- Medical Terminology Knowledge
- Adaptable
- Maintaining Privacy
Timeline
Home Health Aide
Self Employed
08.2011 - Current
CNA
Willow Point Nursing Home
06.2005 - 07.2011
Assistant Manager
IBM
02.1995 - 04.2005
High School Diploma -
Susquehanna Valley Senior High School
No Degree - Liberal Arts/Accounting
SUNY Broome Community College
Medical Coding And Billing - Coding And Billing
Ashworth College
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