Suzan Zeid
Lutz,FL
Summary
Proven leader and effective team player, demonstrated through a successful tenure at Toni Kalia, where innovative marketing initiatives boosted revenue and enhanced team performance. Skilled in espresso machine operation and exceptional customer service, showcasing an ability to adapt and excel in fast-paced environments. Achievements include streamlining service processes to improve customer satisfaction significantly.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Recken Beckers
10.2019 - 02.2020
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Subway Manager
Toni Kalia
09.2013 - 11.2015
- Enhanced team performance by fostering a collaborative work environment.
- Implemented strategic plans to achieve organizational goals.
- Improved customer satisfaction by streamlining service processes.
- Developed training programs for staff, increasing productivity.
- Boosted revenue with innovative marketing initiatives.
National Settlement Services
National Settlement Services
03.2012 - 11.2012
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Education
Associate of Arts - Social Work
Hillsborough Community College
Tampa, FL06-2026
No Degree - Medical Billing And Coding
Education Institute of Tampa Family
Tampa, FL03-2025
Skills
- Friendly and outgoing
- Attention to detail
- Problem-solving
- Team player
- Active listener
- Exceptional customer service
Certification
- Customer Service and Sales Certificate - National Retail Federation.
- Professional Barista's Handbook Certification - Barista Guild of America.
- Brewing Foundation Certificate - Specialty Coffee Association (SCA).
- Latte Art Grading Certificate - Coffee Skills Program.
Timeline
Barista
Recken Beckers
10.2019 - 02.2020
Subway Manager
Toni Kalia
09.2013 - 11.2015
National Settlement Services
National Settlement Services
03.2012 - 11.2012
Associate of Arts - Social Work
Hillsborough Community College
No Degree - Medical Billing And Coding
Education Institute of Tampa Family
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