Summary
Overview
Work History
Education
Skills
Timeline
Generic

SUZANA BALONDANI

LEXINGTON,KY

Summary

Driven by a commitment to excellence, I leveraged my venipuncture expertise and exceptional customer service skills at BAPTIST HEALTH HOSPITAL and Amazon.Inc, ensuring patient comfort and enhancing customer loyalty. My adeptness in data entry and maintaining patient confidentiality underpins my ability to handle high-volume workloads, achieving up to 40 blood draws daily and significantly improving client satisfaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Experienced Customer Service Representative with [Number] years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

2
2
years of professional experience

Work History

Phlebotomy Intern

BAPTIST HEALTH HOSPITAL
05.2024 - Current
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Contributed to efficient laboratory operations by accurately entering patient data and test orders into the electronic medical records system.
  • Managed high-volume workloads, successfully completing up to 40 blood draws per day during peak times.
  • Performed venipuncture procedures on diverse patient populations, ensuring safety and comfort during the process.
  • Maintained detailed records of all collected samples, contributing to seamless communication between the lab and medical teams.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

Customer Service Representative

Amazon.Inc
04.2022 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Tracked customer service cases and updated service software with customer information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Associate of Science -

Bluegrass Community And Technical College
Lexington, KY
05.2024

Skills

  • Vein selection
  • Order of draw
  • Venipuncture
  • Blood collection techniques
  • Patient confidentiality
  • Recording data
  • Medical Records Review
  • Data Entry
  • HIPAA
  • Paperwork Processing
  • Customer Service
  • Time Management
  • Phlebotomy Technician (PT)
  • Call center experience
  • Computer Proficiency
  • Money handling abilities
  • Microsoft Excel
  • Complaint resolution
  • Payment Processing
  • Client Relations
  • Microsoft Outlook
  • Scheduling
  • Appointment Scheduling
  • Staff Training
  • Assertiveness
  • Recordkeeping strengths

Timeline

Phlebotomy Intern

BAPTIST HEALTH HOSPITAL
05.2024 - Current

Customer Service Representative

Amazon.Inc
04.2022 - 04.2024

Associate of Science -

Bluegrass Community And Technical College
SUZANA BALONDANI