Suzana Christopher

Retail Store Manager

Walgreens Co.

Philadelphia , PA

2003.05 - 2017.11

Monitored store performance metrics, including sales, profitability and customer service ratings.
Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Performed regular audits to ensure compliance with company standards.
Recruited, trained and managed a team of 20+ employees.
Collaborated with other departments to coordinate promotional activities and events in-store.
Implemented strategies to increase customer satisfaction levels and build brand loyalty.
Established weekly and monthly goals for sales staff to achieve desired results.
Coordinated stock replenishment processes as needed based on sales trends.
Analyzed financial data to identify areas of improvement or cost savings opportunities.
Drafted detailed reports on store performance for upper management review.
Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Handled cash register transactions accurately while providing excellent customer service.
Initiated new product training sessions for employees to improve product knowledge.
Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
Organized merchandise displays according to seasonal promotions or special events.
Created marketing plans that increased revenue by 15% within 6 months.
Worked closely with vendors to negotiate contracts for goods or services.
Ensured all safety protocols were followed at all times by staff members.
Conducted regular inventory counts throughout the year to maintain accurate records.
Built and maintained strong working relationships with team members.
Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Hired and trained positive, enthusiastic employees to boost talents of retail team.
Supervised cash drawer balances and deposits of store receipts.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Connected with customers to provide assistance and collect feedback to optimize operations.
Organized new stock for floor placement.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
Increased store sales by cross-selling complementary items.
Mentored employees in management of complicated sales, complex issues and difficult customers.
Organized and updated schedules to optimize coverage for expected customer demands.
Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
Executed merchandising strategies to support store sales growth.
Improved profitability by executing daily, weekly and monthly floor plan changes.
Prepared and submitted nightly bank deposits.
Prepared employee performance appraisals, providing actionable feedback.
Evaluated store performance and incorporated feedback to implement improvement plans.
Boosted company sales by developing and implementing strategic marketing approaches.
Created engaging merchandise presentations to motivate impulse purchases.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Taught junior employees proactive strategies to meet operational and sales goals.
Managed inventory tracking and physical inventory counts to minimize loss.
Trained and mentored associates to teach daily tasks and procedures.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Monitored employee performance and identified performance gaps for corrective action.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Updated and maintained store signage and displays.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Answered product questions with up-to-date knowledge of sales and promotions.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Strengthened work flow productivity by hiring, managing and developing top talent.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Preserved product quality by maintaining stockrooms and disposing of damaged items.
Reviewed customer feedback to make operational improvements and promote satisfaction.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Delegated work to staff, setting priorities and goals.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Formed and sustained strategic relationships with clients.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Implemented successful business strategies to increase revenue and target new markets.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Created effective business plans to focus strategic decisions on long-term objectives.
Monitored progress by establishing plans, budgets and measuring results.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Mitigated business risks by working closely with staff members and assessing performance.
Implemented campaigns and promotions to help with developing goods and services.
Forecasted customer demand to set prices or credit terms for goods or services.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Structured HR consulting services to support clients during organizational developments and changes.

Summary

Overview

Work History

Substitute Teacher/Paraprofessional/Sub Secretaryy

Retail Store Manager

Class Teacher and Biology Subject Teacher

Education

Bachelor of Arts - Human Resources Management

Bachelor of Science - Education

Bachelor of Science - General Science, Biology

Skills

References

Timeline

Substitute Teacher/Paraprofessional/Sub Secretaryy

Retail Store Manager

Class Teacher and Biology Subject Teacher

Bachelor of Arts - Human Resources Management

Bachelor of Science - Education

Bachelor of Science - General Science, Biology

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