Suzana Edwards
Billings,MT
Summary
Highly motivated and organized, with exceptional success as Special Service Associate. Skilled in communicating with customers and coworkers alike.
Extensive background in IT maintenance and risk management.
Offering 10 years of experience in Special Security Services, specialized in Interflex and Honeywell Workforce management systems.
Dedicated to protecting valuable data and intellectual property via robust governance protocols.
Overview
11
11
years of professional experience
Work History
Deputy Teamleader / Security Special Services
ISS Facility Services For Novartis Headquarters
Basel, Switzerland
08.2016 - 12.2021
- Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members.
- Served senior member of customer service team by training new hires, answering coworkers' questions and encouraging adherence to company policies.
- Performed special service desk operations.
- Recommend improvements in security systems and procedures.
- Provided safety reports and data analysis to building managers to inform security processes.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Completed multiple tasks simultaneously to optimize project completion.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Managed quality and client deadlines by working closely with staff to maintain adherence with project requirements.
- Handled administrative duties, filing and errands.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
Clerical Assistant /Back Office Administrator
Co Print AG Switzerland
Basel , Switzerland
06.2013 - 05.2014
- Delivered clerical support by handling range of routine and special requirements.
- Supported the Sales team with proactive correspondence management, document coordination and customer relations.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Assisted with coordination and hosting of company events.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
Retail Store Manager
Zebra Fashion Store GmbH
Basel , Switzerland
09.2008 - 04.2013
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed routine store inventories.
- Optimized store displays and appearance via strategic merchandising.
Education
MBA - Retail / Sales Management
Kaufmannische Berufsschule Brig
Brig Switzerland04.2002
High School Diploma -
Primar - Und Orientierungsschule
Zermatt06.1999
Skills
- Customer Needs Assessments
- Security Practices
- Client Relationship Management
- Data Gathering
- Process Research
- Data Integrity
- Analytical and Methodical
- Tracking and Documentation
- Issue and Resolution Tracking
- Help Desk Support
- Organizational Skills
Languages
German
Native or Bilingual
Croatian
Professional Working
French
Elementary
Timeline
Deputy Teamleader / Security Special Services
ISS Facility Services For Novartis Headquarters
08.2016 - 12.2021
Clerical Assistant /Back Office Administrator
Co Print AG Switzerland
06.2013 - 05.2014
Retail Store Manager
Zebra Fashion Store GmbH
09.2008 - 04.2013
MBA - Retail / Sales Management
Kaufmannische Berufsschule Brig
High School Diploma -
Primar - Und Orientierungsschule