Suzana Monteiro
Miami,United States
Summary
Customer-oriented Assistant Deli Manager proficient in stocking inventory, preparing menu items according to customer specifications and maintaining cleanliness of department. In-depth knowledge of slicer and scale operations. Hardworking and courteous individual with 7 years of experience preparing high-quality food items and supervising staff of twenty.
Talented Deli Manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.
Committed and hardworking with 18 years of experience in retail and food service combined. Well-rounded leader with talent for supervising employees. Swift problem solver with quick and effective solutions to wide array of issues.
Results-oriented Deli professional experienced in operating equipment, maintaining employee safety and following health code guidelines. Manages area operations with efficient and quality-focused approach.
Overview
20
20
years of professional experience
Work History
Assistant Deli Manager
Publix Supermarkets Store
Miami, FL
06.2015 - Current
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Increased sales 10% through suggestive selling of promotional items.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Developed special promotions to increase revenues.
Assistant Customer Service Manager
Save A Lot Foods
Pawtucket , Rhode Island
02.2004 - 07.2014
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed department call volume of 10 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Created customer support strategies to increase customer retention.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Devised and deployed successful approaches to retain customers and boost brand loyalty.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Trained and developed personnel to improve safety, employee relations and resolve issues.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
BBA - Management
Miami Dade College
Miami, FL12.2022
Bachelor of Arts - Business Administration
Miami Dade College
Miami, FL12.2021
Skills
- Employee Performance Evaluations
- Recruitment and Hiring
- Documentation and Recordkeeping
- Scheduling Staff
- Supply Ordering and Management
- Problem Solving
- Inventory Management
- Labor and Overhead Cost Estimation
- Performance Improvement
- Staffing and Sales Reporting
- Delegating Assignments and Tasks
- Microsoft Office
- Customer Retention
- Team Leadership
- Catering Services
- Time Management
Timeline
Assistant Deli Manager
Publix Supermarkets Store
06.2015 - Current
Assistant Customer Service Manager
Save A Lot Foods
02.2004 - 07.2014
BBA - Management
Miami Dade College
Bachelor of Arts - Business Administration
Miami Dade College
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