Suzana Shala

• Developed and managed a team of 10 employees to ensure efficient operations of the organization.
• Implemented policies and procedures to ensure compliance with federal, state and local laws.
• Created and maintained reports on operational performance metrics.
• Monitored staff performance, provided feedback and conducted annual reviews.
• Provided guidance to departmental staff in resolving customer complaints.
• Analyzed data from multiple sources to identify trends and develop strategies for improvement.
• Assisted in developing strategic plans to meet organizational goals and objectives.
• Conducted training sessions on new processes or products for internal staff members.
• Led weekly meetings with department heads to review progress towards project milestones.
• Ensured compliance with safety regulations among all personnel.
• Identified areas of opportunity for cost savings initiatives across departments.
• Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
• Represented the company at industry conferences as a subject matter expert.
• Monitored team compliance with safety and health guidelines.
• Directed special projects and daily operations.
• Cultivated and maintained relationships to promote positive work culture.
• Managed staff, financials and key performance indicators to facilitate business operations.
• Coached and guided direct reports on day-to-day operations and company policies and procedures.
• Produced and distributed memos, newsletters and other forms of communication.
• Generated reports to review data and issue corrective actions for improvements.
• Supported work-life balance to improve staff morale.
• Oversaw recordkeeping and reporting efforts to satisfy document processing guidelines.
• Developed department performance goals and methods for achieving milestones.
• Established budgets and tracked expenses to drive operational efficiency.
• Drafted mission and vision statements to outline objectives and motivate employees.
• Evaluated key business metrics and recommended adjustments to policies and procedures.
• Met with stakeholders to address issues and implement solutions.
• Implemented billing procedures, audited and reconciled accounts and recorded transactions.
• Generated billing reports to meet strict deadlines.
• Built strong referral network to generate new business opportunities.
• Created and enforced processes to boost company productivity.
• Developed protocols for handling confidential information within the organization.
• Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
• Provided exceptional customer service to all patients.

• Monitored and improved efficiency of processes, team performance, and customer service.
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.
• Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
• Developed and implemented operational procedures to ensure quality standards are met.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
• Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
• Developed key performance indicators to measure effectiveness of operational processes.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
• Collaborated with management team on long-term strategic planning initiatives for the organization.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Assessed employee development needs and provided feedback on their progress towards meeting goals.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Managed scheduling, training and inventory control.
• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Built strong operational teams to meet process and production demands.
• Addressed customer concerns with suitable solutions.
• Responded to information requests from superiors, providing specific documentation.
• Tracked and replenished inventory to maintain par levels.
• Collaborated with team leaders on quality audits.

• Establishes and reviews standards and work procedures for all Housekeeping staff in accordance with established policies and practices of the facility
• Plans work schedules, hours, areas of work, and job duties to ensure adequate housekeeping services are rendered to all areas
• Interviews, selects, hires, evaluates, and recommends termination of facility housekeeping personnel in accordance with facility standards.
• Orients, trains, develops and supervises associates
• Performs regular facility inspections and evaluations; ability to recommend action items; assists with relocations within the facility
• Three Robots, Surfacide Helios system uses ultra-violet (UV-C) light energy responsible for the daily operation of the machine to disinfect patient rooms and other areas of the hospital.
• Conducts regular staff meetings and communicates with members of other departments to coordinate housekeeping activities
• Schedules major project work, assuring that adequate staff and supplies are available
• Conducts regular inventory of housekeeping supplies
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Three Robots, Surfacide Helios system uses ultra-violet (UV-C) light over 14 OR rooms done overnight.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Developed systems and procedures to improve operational quality and team efficiency
• Completed schedules, shift reports, and other business documentation.
• Trained and mentored new staff on cleaning and safety protocols.
• Assisted in recruiting, hiring and training of team members.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Increased employee performance through effective supervision and training.
• Placed orders for housekeeping supplies and guest toiletries.
• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.
• Maintained required records of work hours, budgets and payrolls.
• Monitored the performance of all housekeeping personnel and provided guidance as needed.

• Performs all environmental services-related tasks demonstrating service orientation to fellow employees, facility staff and customers.
• Utilizes Xenex machine in assigned area.
• Disinfecting rooms in order of priority level. (Specific to account)
• Educate others on the HOSPITAL HAl prevention program which includes the Xenex technology.
• Assists Environmental Services staff in preparing the discharge clean for the Xenex disinfection process to reduce as much added time as possible.
• Ensure that the room type is being effectively utilized so reports could identify correct number of room types completed.
• Inspects and ensures that all equipment is clean and proper working condition.
• Coordinates activities with other departments ensuring the Xenex machine is being utilized as much as possible, and as effective as possible.
• Continuously checks assigned areas to be sure work is being done properly and that personnel are following schedules (duty lists).
• Reports any pertinent information to the Supervisor/HAl Coordinator as it occurs.
• Develops effective facility relations through formal and informal programs, both verbal and written.
• Complies with all company safety and risk management policies and procedures.
• Reports all accidents and injuries in a timely manner.
• Participates in regular safety meetings, safety training and hazard assessments.
• Applies all applicable OSHA and related local safety requirements to all assigned work.
• Performs all work in accordance with established safety procedures.
• Attends training programs (classroom and virtual) as designated.
• May perform other duties and responsibilities as assigned.
• Met with staff to discuss rules, regulations and work-related problems.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Restocked paper towels in bathrooms, patience room bedrooms and kitchen spaces.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• OR rooms disinfected mopped disposed of trash, and made sure it was ready for the next patience.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Handled requests for extra linens, toiletries and other supplies.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.
• Cleaned daily in all areas including discharge.
• Office cleaning and all ancillary area cleaning to ensure the continuity and efficiency of patient care and daily operations.
• Cleaning up spills with appropriate equipment.
• Actively participates in and accomplishes Patient Satisfaction initiatives to meet department goals.
• Performed other duties as assigned or required.
• Completes project work as assigned which may include, but not limited wall washing, trash removal, biohazardous linens and sharps container removal. Assists with Hospital emergency clean up.
• Performs other duties as assigned or required.

• Providing all services offered by or salon, which includes hair cutting and styling as well as hair removal and beauty treatments
• Recruiting salon staff that meets mandatory educational and licensing requirements
• Preparing work schedules for salon staff
• Setting goals for each staff member, evaluating staff performance, and providing training and overall guidance
• Monitoring salon supplies and equipment and ordering new stock as needed
• Creating and distributing promotional material to attract new clients
• Addressing and resolving client complaints regarding salon services and employee behavior
• Processing clients’ payments and maintaining accurate financial records
• Greeting clients with an friendly smile and walking them to an proper station
• Keeping an salon front clean, professional looking and inviting
• Answering phones, booking appointments for clients and calling clients to confirm appointments
• Opening and closing the salon
• Ensure a high level of client satisfaction

Had the opportunity to travel with Abby and becoming her personal assistant in Middle East. Abby is a master of Balayage and having her as my mentor was something that I always wanted I have learned so much from her, she always said to me "it's how you say it Suzi, language is very important, follow a healthy approach, less is more"

My duties as her personal assistant:

• Screened telephone calls and inquiries and directed as appropriate.
• Organized personal and professional calendars with reminders for upcoming meetings and events.
• Prepared payroll documents and maintained databases for financial offices.
• Attended team meetings to support interests of office and executive leadership.

• Answering phones, booking appointments for clients and calling clients to confirm appointments
• Performing transactions for clients services
• Greeting clients with a friendly smile and walking them to the proper station
• Keeping the salon front clean, professional looking and inviting
• Selling appropriate retail to customers leaving
• Serving clients refreshment and beverages
• Budgeting, finances, bookkeeping
• Hiring, firing and interviewing employees
• Training and orientation of the salon staff members
• General overseeing of personnel duties and productivity
• Opening and closing the salon
• Ensure a high level of client satisfaction
• Overseeing compliance of health and safety standards
• Licensing and operations

• Dusting and polishing furniture and fixtures
• Cleaning and sanitising toilets, countertops, and sinks
• Maintaining a clean and sanitary kitchen area
• Washing windows
• Vacuuming and cleaning carpets and rugs
• Sweeping/vacuuming, polishing, and mopping hard floors
• Using any cleaning equipment such as vacuums, mops, and other cleaning tools
• Keeping bathrooms stocked with clean linens, toiletries, and other supplies
• Cleaning mirrors and other glass surfaces
• Emptying trash receptacles and disposing of waste
• Monitoring cleaning supplies and ordering more as needed
• Reporting any necessary repairs or replacements
• Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Interacted pleasantly with clients and guests when performing daily duties.
• Vacuumed floors and dusted furniture to maintain organized, professional appearance.

• Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
• Assisted patients with special needs to eat meals, providing kindness and patience.
• Set tables before patients arrived to maintain meal plan productivity.
• Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
• Set up trays and food service carts to deliver food to residents.
• Delivered snacks to nurse station for distribution to specific residents.
• Followed dietary procedures in accordance with established policies.
• Stocked food and other supplies for main kitchen and units.
• Treated patients and team members with dignity and respect.
• Served food and beverage items to residents, meeting therapeutic diets.
• Served food and snacks according to planned menu and patients' diet orders.
• Helped kitchen staff by preparing items such as salads and desserts in advance.
• Assembled prepared food on trays for patients with regular and modified diets.
• Delivered more than 70 trays per day with orderly and efficient approach.
• Collaborated with registered dietitian and other members of healthcare team in providing medical nutrition therapy.
• Checked and updated diet orders via computer database.
• Served specific meals to patients with special dietary needs.