Suzana Spurgin
Las Vegas,NV
Summary
Experienced Fire Communication Specialist with over 20 years of service in a high-volume 9-1-1 emergency communication center. Proven ability to remain calm under pressure while receiving, prioritizing, and dispatching emergency medical and fire calls. Skilled in emergency call-taking, radio communications, pre-arrival instructions, multi-agency coordination, and accurate documentation. Known for professionalism, sound judgment, and clear communication in critical situations, with a safety-first mindset and a commitment to passenger satisfaction.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Communication Specialist
City of Las Vegas Fire & Rescue
Las Vegas, NV
10.2005 - Current
- Receive and process emergency medical and fire calls via 9-1-1 telephone lines, direct phone lines, and radio communications.
- Obtain critical information from callers, alarm companies, and field units to determine the appropriate emergency response.
- Work effectively in a fast-paced, high-stress environment requiring quick thinking, sound judgment, and professionalism.
- Provide pre-arrival medical and emergency instructions to callers until responders arrive on the scene.
- Provide calm, professional assistance to individuals in high-stress situations, ensuring clear communication.
- Receive emergency medical and fire calls via 9-1-1 systems and radios.
- Deliver pre-arrival instructions to callers while accurately recording emergency apparatus locations.
- Gather accurate information swiftly to address concerns, and initiate the necessary support.
- Communicate compassionately with a diverse public while managing multiple tasks effectively.
- Adhere to strict procedures and protocols to maintain safety and service consistency.
- Coordinate with various teams to achieve timely, effective service outcomes.
- Maintain precise records using computerized systems in a 24/7 environment.
Education
Some College (No Degree) - Criminal Justice
CSN
Las VegasSkills
- Customer service and support
- Crisis communication
- High-pressure decision-making
- Calm communication
- Conflict resolution
- Safety compliance
- Active listening
- Multitasking
- Clear verbal communication
- Data entry skills
Certification
CPR/Basic Life Support
Timeline
Communication Specialist
City of Las Vegas Fire & Rescue
10.2005 - Current
Some College (No Degree) - Criminal Justice
CSN