SUZANN FAULKNER
Jericho,NY
Summary
Driven Retail Manager with more than 21+ years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
22
22
years of professional experience
Work History
Manager
Blue Jean Baby
05.2021 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized store layout for efficient customer flow, improving overall shopping experience and maximizing sales potential.
- Developed strong relationships with clientele, resulting in increased loyalty and repeat business.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays, highlighting new products and seasonal trends.
MANAGER
Jerrie Shop
02.2003 - 03.2021
- Ensure all customers are receiving 'white glove' service that comes to expect from Jerrie Shop
- 700+ customer touches per month (phone, email, text, social)
- Oversee social media presence across all channels to ensure that all customer reviews or requests are addressed
- Effectively train all new hires in customer service at multiple locations
- Generate weekly-sell-through reports for 30+ vendors
- Manage all vendor relationships
- Present weekly, written and verbal summative sales reports to CEO
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
CUSTOMER SERVICE REPRESENTATIVE
One Call Remodeling
06.2002 - 02.2003
- Respond to customer inquiries, complaints, billing questions and all other service requests
- Assist unsatisfied customers by identifying their problem by engaging overhead to resolve their issue
- Conduct initial customer interview and collect data to better prepare designers for on-site meetings
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Follow up with customers to ensure satisfaction or resolve any unknown issues
- Manage appointment schedule for 25+ designers
- Respond to customer inquiries, complaints, billing questions and all other service requests
Education
HIGH SCHOOL DIPLOMA -
OCEANSIDE SENIOR HIGH SCHOOL
Oceanside, NY06.2002
Skills
- Microsoft office
- Social media marketing
- Customer relations
- Employee training and development
- Networking and collaboration
- Team building and leadership
- Manage operations
- Oversee administrative functions
Timeline
Manager
Blue Jean Baby
05.2021 - Current
MANAGER
Jerrie Shop
02.2003 - 03.2021
CUSTOMER SERVICE REPRESENTATIVE
One Call Remodeling
06.2002 - 02.2003
HIGH SCHOOL DIPLOMA -
OCEANSIDE SENIOR HIGH SCHOOL
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