Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suzann Miles

Millsap,Texas

Summary

I have worked in the foos industry for almost 15 years. I have my TABC and food handlers up to date as well as my managers handlers. I have 5+ years experience in serving. I have 2 years experience in store management as well as 7+years experience as a supervisor/team leader. I am great with my customers and team members. My hours are flexible and I am always willing to take an extra shift or cover for anyone in need.

Overview

2019
2019
years of post-secondary education

Work History

Assistant Store Manager

Gateway 42
03 2021 - 10 2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Created and maintained safe and secure work environments for employees.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Server

R&K cafe
11 2020 - 03 2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Education

None - Business And Social Science

Southern New Hampshire University
Online
01.2019

Skills

  • Food running
  • Food and beverage pairings
  • Food sales and promotion
  • Sales expertise
  • Guest relations management
  • Stocking and replenishing
  • Front-of-house display creation
  • Ordering procedures
  • Item promotion
  • Cash Handling

Timeline

Assistant Store Manager

Gateway 42
03 2021 - 10 2024

Server

R&K cafe
11 2020 - 03 2021

None - Business And Social Science

Southern New Hampshire University

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Suzann Miles