Summary
Overview
Work History
Education
Skills
Timeline
Generic

SUZANN MOSTAJO

HAMPTON

Summary

Sales professional with extensive expertise in driving growth through personalized customer engagement and innovative strategies. Demonstrates a strong ability to cultivate long-term relationships, foster teamwork, and mentor staff, significantly enhancing store performance. Proficient in customer retention, team leadership, and upselling techniques, consistently achieving and surpassing sales targets.

Overview

25
25
years of professional experience

Work History

STORE MANAGER

Reads Uniforms
02.2025 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.

SALES PROFESSIONAL

Grand Furniture
01.2022 - 01.2024
  • Drive sales growth through personalized customer engagement. Consistently exceed targets, contributing to overall store performance. Develop innovative strategies to boost conversion rates.
  • Passionately showcase furniture collections, helping customers find perfect pieces. Cultivate long-term relationships, resulting in repeat business and referrals. Embrace continuous learning in design trends.
  • Foster teamwork to create a seamless shopping experience. Mentor new staff, sharing best practices and product knowledge. Participate in cross-departmental initiatives to improve store operations.
  • Consistently achieve and surpass sales targets. Implement effective upselling techniques, significantly increasing average transaction value. Contribute to store's revenue growth through strategic sales approaches.

STORE MANAGER

Cottonwood Financial
01.2011 - 01.2013
  • Led and trained a team of 3 in loan processing and customer service, improving efficiency.
  • Updated weekly spreadsheets, enhancing data accuracy and employee performance tracking.
  • Developed effective debt collection strategies, boosting recovery rates.
  • Exceeded sales targets consistently through strategic planning and team motivation. Streamlined operational processes, leading to marked improvements in efficiency and profitability.
  • Fostered a high-performing team environment, mentoring staff in loan processing and customer service. Cultivated strong interpersonal skills to enhance team cohesion.

ASSISTANT MANAGER

Famous Footwear
01.2000 - 01.2003
  • Led team of 10, boosting sales and customer satisfaction. Implemented efficient inventory system, reducing stock discrepancies and enhancing product availability.
  • Fostered strong team spirit, improving staff retention. Mentored new hires, accelerating their integration and productivity in the fast-paced retail environment.
  • Pioneered customer loyalty programme, driving repeat business. Revamped store layout, enhancing shopping experience and increasing average transaction value.
  • Optimised scheduling processes, ensuring optimal staffing levels during peak hours. Conducted thorough stock audits, minimising losses and maintaining accurate inventory.
  • Championed excellent customer service, consistently exceeding satisfaction targets. Organised successful promotional events, significantly boosting foot traffic and sales.

Education

ASSOCIATES OF SCIENCE - Business

Georgia Military College
Valdosta, Ga
01.2014

Skills

  • Customer Retention (Expert), Team Leadership (Experienced), Upselling Techniques (Skillful), Sales Strategy (Experienced)

Timeline

STORE MANAGER

Reads Uniforms
02.2025 - Current

SALES PROFESSIONAL

Grand Furniture
01.2022 - 01.2024

STORE MANAGER

Cottonwood Financial
01.2011 - 01.2013

ASSISTANT MANAGER

Famous Footwear
01.2000 - 01.2003

ASSOCIATES OF SCIENCE - Business

Georgia Military College

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