Suzann Sampson
Fargo,ND
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Precise Financial Accounts Technician with 8 years of experience working with employee payroll accounts, travel creation and follow up, Agent Cashier responsibilities. Skilled at fixing account and data discrepancies with professionalism and using VATAS, DCPS, HR Smart, VISTA, Concur. Proven history of resourcefulness, accuracy and extensive knowledge of in Payroll and Employee Travel with People management prior to that
Overview
39
39
years of professional experience
1
1
Certification
Work History
Financial Accounts Technician - 437 GS 07-0503
Veterans Affairs Health Care System
03.2024 - Current
- Facilitated smooth communication between finance department staff members, promoting a cohesive work environment conducive to achieving team objectives.
- Managed and responded to correspondence and inquiries from Employees and Veterans.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Informed employees of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Created multiple LEAF options to streamline communication and decrease approval times for payroll, travel and finance.
Finacial Accounts Technician-437 GS 07-0503
Veterans Affairs Health Care System
08.2023 - 03.2024
- Facilitated communication between finance department staff members through regular meetings, fostering a collaborative work environment that encouraged idea-sharing and problem-solving techniques.
- Managed payroll processing for timely employee compensation and tax compliance.
- Collaborated with auditors during annual audits, providing accurate documentation and explanations as needed.
- Checked documentation for accuracy and validity on updated systems.
- Communicated effectively with staff members of operations, finance and clinical departments.
Civilian Payroll Technician - 437 GS 06-0544
Veterans Affairs Health Care System
11.2015 - 08.2023
- Served as a subject matter expert for civilian payroll matters, providing guidance to both internal and external employees and supervisors on relevant regulations and best practices.
- Promoted a culture of continuous improvement within the team by proactively identifying opportunities for streamlining workflows and enhancing accuracy.
- Provided exceptional customer service by promptly responding to inquiries from employees regarding their paychecks.
- Ensured timely payments for all civilian employees by consistently meeting strict deadlines for payroll submission.
- Trained junior technicians in payroll best practices, fostering a supportive learning environment that encouraged professional growth.
- Enhanced overall efficiency through continuous review and improvement of civilian payroll procedures.
- Reduced errors in payroll calculations by diligently verifying employee timecards and attendance records.
- Provided customer service to employees regarding payroll inquiries and issues.
- Completed payroll accurately and timely to meet employee expectations.
- Audited timesheets and payroll records for accuracy.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Generated reports to track employee time and attendance.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Created a LEAF EMPLOYEE TRAVEL electronic format to submit Employee travel. Decreased lost requests and increased turn around time.
Assistant Store Manager
Herberger's Department Store
02.2009 - 10.2014
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff of up to 145 people to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
Assistant Manager - Operations
Herberger's Department Store
02.1999 - 02.2009
- Assisted in the development of long-term goals for the department, aligning them with organizational objectives.
- Boosted profitability with strategic planning, budgeting, and expense control measures.
- Improved customer satisfaction rates by closely monitoring service quality and addressing issues promptly.
- Conducted regular audits of departmental procedures to ensure adherence to established guidelines, reducing instances of noncompliance.
- Handled escalated customer complaints effectively by resolving issues while maintaining strong client relationships throughout the process.
- Provided support to the General Manager in various capacities, including monitoring performance metrics and assisting with strategic planning initiatives.
- Developed and maintained a high-performing team with ongoing training, coaching, and performance evaluations.
Area Sales Manager
Herberger's Department Store
10.1985 - 02.1999
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Built lasting relationships with clients through outstanding customer service interactions.
- Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
Education
Associate of Arts -
North Dakota State University
Fargo, ND05.1983
Skills
- Customer Service
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Proactive and Self-Motivated
- Payroll Preparation and Processing
- Self Motivation
- Data Analysis
- Analytical Reasoning
Certification
- VA Supervisor Training - May 2022
- Employee of the Month - April 2024
- Multiple monetary awards and Golden tickets
Timeline
Financial Accounts Technician - 437 GS 07-0503
Veterans Affairs Health Care System
03.2024 - Current
Finacial Accounts Technician-437 GS 07-0503
Veterans Affairs Health Care System
08.2023 - 03.2024
Civilian Payroll Technician - 437 GS 06-0544
Veterans Affairs Health Care System
11.2015 - 08.2023
Assistant Store Manager
Herberger's Department Store
02.2009 - 10.2014
Assistant Manager - Operations
Herberger's Department Store
02.1999 - 02.2009
Area Sales Manager
Herberger's Department Store
10.1985 - 02.1999
- VA Supervisor Training - May 2022
- Employee of the Month - April 2024
- Multiple monetary awards and Golden tickets
Associate of Arts -
North Dakota State University
Similar Profiles
Melissa PoslusznyMelissa Posluszny
Care Manager, Surgical Specialty Clinic at Cheyenne Veterans Affairs Health Care SystemCare Manager, Surgical Specialty Clinic at Cheyenne Veterans Affairs Health Care System
Laci Conerly RodriguezLaci Conerly Rodriguez
LPN at Alexandria Veterans Affairs Health Care SystemLPN at Alexandria Veterans Affairs Health Care System
Derek AshhurstDerek Ashhurst
RN BSN at Phoenix Arizona Veterans Affairs Health Care SystemRN BSN at Phoenix Arizona Veterans Affairs Health Care System