Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Suzanna Beauregard

Phoenix,AZ

Summary

Dynamic and results-oriented Servant Leader with extensive operations experience in site launches, team development, and operational excellence. Successfully launched multiple facilities, including three flagship stores with H&M, the HelloFresh core building in Phoenix, AZ, and the Factor production site. Proven ability to lead diverse teams, streamline operations, and drive continuous improvement in fast-paced environments. Skilled in lean manufacturing, employee development, and cross-functional collaboration to achieve efficiency, compliance, and performance goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Operations Manager, Fulfillment

Factor - HelloFresh
06.2023 - Current
  • Launched a 300,000 square ft building in Goodyear AZ, successfully building the Fulfillment and Outbound Department.
  • Effectively leading a team of four Exempt Area Managers, Ten Team leads and (150+) Non-exempt employees across Fulfillment and Shipping Operations.
  • Created Individual Development and Succession plans for salaried Area Managers to promote next level growth opportunities for advancement.
  • Recruited, hired, and trained external personnel, working to establish key internal functions and outline scope of positions for new candidates within the organization.
  • Drive continuous improvement initiatives in safety, quality, cost, and delivery while maintaining compliance with OSHA, GMP, SQF, and food safety standards.
  • Partner with the Production & Planning team to execute and adapt production plans, ensuring alignment with business demands and operational needs.
  • Analyze shift performance to identify trends, operational opportunities, and cost-saving measures, implementing strategic solutions.
  • Trained and guided team members to maintain high productivity and performance metrics while minimizing labor cost initiatives and staying within MPB (minutes per box) KPI metrics for productivity and Fulfillment.
  • Successfully Implemented Box Trace process initiative within Outbound Shipping logistics to reduce box missort discrepancies from 40% to 15% of total shipped volume week over week.
  • Established positive cross functional partnerships with supporting departments like Warehouse, Production and FSQF to maximize efficiency and resolve issues as they arise within the operation.
  • Foster a customer-first culture, emphasizing high-quality product delivery and operational excellence.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.

Production Manager

HelloFresh
12.2021 - 06.2023
  • Launched 450,000 square ft building
  • Lead a team of Area Managers, Team Leaders, and Associates across Production
  • Build a high-performing team and culture with specific focus on safety, GMP, quality, learning and development, team member engagement, and continuous improvement
  • Responsible for target setting and continuously improving employee safety, food safety compliance, quality, pick accuracy, on-time delivery, plan adherence (FIFO), and efficiency
  • Partner with planning, supply chain, and logistics to develop and deliver production plans that focus on product freshness, on-time delivery, and plan reliability
  • Develop, roll out, and manage standard operating procedures, visual tools, and checklists to ensure we are a process-driven operations; Onboard, train, and continuously develop team members to ensure clear understanding of roles and responsibilities, tasks, process and procedures
  • Create a positive team environment that prioritizes safety, strives for accountability & respect, enables continuous learning and promotes open communication and candid feedback
  • Trained and built capability in all levels of the organization regarding lean manufacturing
  • Coordinate with various departments with the start of the shift to prioritize the need for the production such as follow up with the Planning team, warehouse team and operation manager
  • Analyzed reports on production capacity and requirements as related to forecasted units by product and identify needs for improving productivity and cost reduction via lean manufacturing and robust problem-solving teams
  • Watchout for all GMP & safety policy on the production floor as well as Coordinated production, distribution, warehousing in accordance with policies, principles, and procedures established by Plant Management
  • Developed plans for efficient use of materials, machines, and employees & Responsible to achieve productivity, efficiency, customer service, cost, quality, safety, and employee engagement objectives through both individual and team contributions
  • Introduced a new scheduling board for better tracking of workflow responsible to monitor department staffing, scheduling, and overtime
  • Working with Automation team & operation team to analyze downtime in production and create strategic plan to increase box per hour speed & reduce downtime as much as possible
  • Managed the entire production of all aspects & implemented the manufacturing process at the plant with an initial staff of 140+ associates from the floor
  • Championed lean manufacturing processes in order to eliminate waste and improve productivity, by implementing one piece flow processes, manufacturing lead times were reduced up to 20% in some areas and work in progress also reduced by 30%
  • Coordinated large and small projects from start to finish ensuring deadlines are achieved
  • Directed the activities of the facilities and maintenance departments as well as the safety and security departments

Production Area Manager ll

HelloFresh
01.2020 - 12.2021
  • Trained and built capability in all levels of the organization regarding lean manufacturing.
  • Coordinate with various departments with the start of the shift to prioritize the need for the production such as follow up with the Planning team, warehouse team and operation manager.
  • Analyzed reports on production capacity and requirements as related to forecasted units by product and identify needs for improving productivity and cost reduction via lean manufacturing and robust problem-solving teams.
  • Watchout for all GMP & safety policy on the production floor as well as Coordinated production, distribution, warehousing in accordance with policies, principles, and procedures established by Plant Management.
  • Developed plans for efficient use of materials, machines, and employees & Responsible to achieve productivity, efficiency, customer service, cost, quality, safety, and employee engagement objectives through both individual and team contributions.
  • Introduced a new scheduling board for better tracking of workflow responsible to monitor department
    staffing, scheduling, and overtime.
  • Working with Automation team & operation team to analyze downtime in production and create strategic
    plan to increase box per hour speed & reduce downtime as much as possible.
  • Managed the entire production of all aspects & implemented the manufacturing process at the plant with
    an initial staff of 140+ associates from the floor.
  • Championed lean manufacturing processes in order to eliminate waste and improve productivity, by
    implementing one piece flow processes, manufacturing lead times were reduced up to 20% in some areas
    and work in progress also reduced by 30%.
  • Coordinated large and small projects from start to finish
    ensuring deadlines are achieved.
    Directed the activities of the facilities and maintenance departments as well as the safety and security
    departments.

Office Coordinator

HelloFresh
10.2018 - 01.2020

Department Manager

H&M
02.2015 - 09.2017
  • Ensures supervisory responsibilities in accordance with organizations policies and applicable laws including approving time off requests, pay, location and title changes; conducting termination and corrective actions and making
    employment decisions.
  • Works with Sales and Cost plans, budgets and other available tools to make business decisions to ensure maximum profitability.
  • Responsible for knowledge and completion of Cash Office operational functions (daily deposits,
    balance sheets, auditing & register floating).
  • Maintains high quality direct and indirect customer service by providing the
    best experience for each customer
  • Intermediate project management; campaign set-ups, guest designer events.
  • Recruiting and on boarding trainings, Payroll, Staff Scheduler and Human Resources.

Department & Operations Supervisor

H&M
06.2014 - 02.2015

Pleasanton, CA
• Customer Service, performs store routines (opening and closing of store), makes business decisions regarding merchandising, assist management with day-to-day supervision by directing and overseeing workflow, daily administrative work (scheduling, filing, phone screening, emailing) and cash
handing duties (daily deposits, balance sheets, register floating and closing)

Sales Associate & Operations Lead

H&M
12.2007 - 06.2014

Education

Bachelor of Science (BS) - Business Administration and Management

San Francisco State University
01.2013

Skills

  • Team Leadership and Development
  • Business Operations Management
  • Critical Thinking and Strategy
  • Change Management and Conflict Resolution
  • Communication and Decision Making
  • Public Speaking
  • People and Engagement Skills
  • Cross Functional Team Leadership
  • Experienced in WHMS systems and Productivity tools likes: High-Jump, Grafana, Tableau, Pyramid and RF inventory guns
  • Knowledgeable in MS Suite / Google Suite: PowerPoint skills, Excel/Google Sheets, Word/Docs
  • Proficient in HR systems: Workday, ADP, Greenhouse and Culture Amp

Certification

Ascend/Arise Leadership Program (2023) - Hellofresh

Timeline

Operations Manager, Fulfillment

Factor - HelloFresh
06.2023 - Current

Production Manager

HelloFresh
12.2021 - 06.2023

Production Area Manager ll

HelloFresh
01.2020 - 12.2021

Office Coordinator

HelloFresh
10.2018 - 01.2020

Department Manager

H&M
02.2015 - 09.2017

Department & Operations Supervisor

H&M
06.2014 - 02.2015

Sales Associate & Operations Lead

H&M
12.2007 - 06.2014

Bachelor of Science (BS) - Business Administration and Management

San Francisco State University
Suzanna Beauregard