Hi, I’m
Suzanna Ferrell
Murray,Utah
Summary
Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
years of professional experience
1
Certification
Work History
Home 2 Suites
Kitchen Manager
01.2024 - 06.2024
Job overview
- Resolve complaints regarding food quality, service, or accommodations
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Promoted a positive atmosphere and went above and beyond to guarantee each guest received exceptional food and service
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
Residence Inn by Marriott
Front Desk Associate
08.2023 - 01.2024
Job overview
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Maintained transaction security by verifying payment cards against identification.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Home 2 Suites
Front Desk Associate
03.2023 - 08.2023
Job overview
- Coordinated with sales teams to maximize group bookings, increasing overall revenue generation potential.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Improved customer satisfaction by efficiently managing reservations and addressing guest concerns.
- Entered and updated sensitive customer information during check-ins and room changes.
Doubletree of El Paso
Front Desk Associate
06.2022 - 02.2023
Job overview
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
American Express
Customer Service Agent
09.2021 - 11.2021
Job overview
- Calculate and break down balances, payments and last statements to make it easily understandable
- Update and submit address changes, name changes, etc
- Replace and order statements, cards and other necessary information
- Maintained professionalism during irate and profane calls
- Questions regarding online services effectively and quickly resolved
- Extended offers to customers to best benefit their card usage.
Chipotle Mexican Grill
Line Cook
08.2020 - 02.2021
Job overview
- Monitored culinary standards and operational policies for peak effectiveness
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Analyzed forecast sheets and production plans to prepare ingredients for a daily menu
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Qdoba Mexican Eats
Line Cook/Restaurant Cashier
06.2018 - 03.2020
Job overview
- Maintained a clean and tidy kitchen area and facility conditions
- Changed and sanitized cutting boards, benches and surfaces to avoid cross contamination
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Handled portion control activities according to instructions given by the head chef.
- Enhanced kitchen efficiency by streamlining prep work and ingredient organization.
Education
HI SET GED Colorado Springs, CO
HI-SET GED Program
03.2021
Skills
- Customer service
- Team management
- Multitasking and Organization
- Inventory Management
- Food Safety
- Time Management
- Guest Relations
- Complaint Handling
- Cash handling expertise
Certification
- Food Handlers License - Expires 03/05/2027
Languages
English
Native or Bilingual
Timeline
Kitchen Manager
Home 2 Suites
01.2024 - 06.2024
Front Desk Associate
Residence Inn by Marriott
08.2023 - 01.2024
Front Desk Associate
Home 2 Suites
03.2023 - 08.2023
Front Desk Associate
Doubletree of El Paso
06.2022 - 02.2023
Customer Service Agent
American Express
09.2021 - 11.2021
Line Cook
Chipotle Mexican Grill
08.2020 - 02.2021
Line Cook/Restaurant Cashier
Qdoba Mexican Eats
06.2018 - 03.2020
HI SET GED
HI-SET GED Program
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