Suzanna Flock
Family Friends And Neighbors
McKinney
4
years of professional experience
Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills in Collage.
Work History
Front Desk Receptionist
2 Years 8 Months- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Compiled information from files and research to satisfy information requests.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Babysitter
4 Years 9 Months- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Communicated with parents regarding children's progress and development, raising any issues.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
- Administered medications by following strict instructions from parents.
Education
- Completed AP course in Ap Lang
- Completed AP course in Ap Gov
- Completed AP course in Ap Econ
- [3.7] GPA
- Extracurricular Activities: Drill Team all four years, Dance at McKinney dance studio and Integrity Dance Arts
- Integrity Dance Arts Member
- Elected Captain of Mckinney Boyd Bailadoras drill team
- Member of PALS- Mentor and help special needs children through their schools
Skills
Customer service
Attention to detail
Time management
Listening skills
Telephone etiquette
Problem-solving skills
Team collaboration
Scheduling
Appointment scheduling
Verbal and written communication
Administrative skills
Scheduling appointments
Office organization
Oral and writing communication
Issue handling
Confidentiality handling
Guest relations
Accomplishments
- Made line officer on my drill team sophomore and Junior year
- Made First Lieutenant my senior year
- Made PALS my Junior and Senior year
- Achieved top 5 with my dance solo Freshmen and sophomore year
- Got Baptized my Freshman year of high school
- 3.7 GPA
Languages
American Sign Language
Elementary
Interests
Cooking
Supporting STEM education initiatives and mentorship programs.
Enjoy hobbies that combine physical activity with outdoor exploration.
Baking
Pilates
Volunteering for community initiatives to give back to local communities and make a positive impact.
Strategy Games
Reading
High-Intensity Interval Training
Dance
Graphic Design
Backpacking and Hiking
Blogging/Vlogging
Volunteering
Dancing
Music
Gym Workouts
Stand-up Paddleboarding (SUP)
Swimming
Kayaking
Team Sports
Embracing outdoor adventures such as going on walks and hicking.
Extracurricular activities
- Dance for 15 years
- Play Tennis, Pickle Ball, Golf in my free time
- McKinney Boyd Bailadoras Drill Team
- PALS- Special needs program
- Splash Rays- Swim Team
- Member of Integrity Dance Arts
Timeline
Front Desk Receptionist
Suzie Flock
02.2024 - CurrentRead More
Babysitter
Family Friends And Neighbors
01.2022 - CurrentRead More
Mckinney Boyd High School
Read More