Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Extracurricular activities
Timeline
Babysitter

Suzanna Flock

McKinney

Summary

Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills in Collage.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Suzie Flock
02.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
  • Compiled information from files and research to satisfy information requests.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Babysitter

Family Friends And Neighbors
01.2022 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
  • Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
  • Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
  • Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
  • Administered medications by following strict instructions from parents.

Education

Mckinney Boyd High School
Texas City, TX
05-2026

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Problem-solving skills
  • Team collaboration
  • Scheduling
  • Appointment scheduling
  • Verbal and written communication
  • Administrative skills
  • Scheduling appointments
  • Office organization
  • Oral and writing communication
  • Issue handling
  • Confidentiality handling
  • Guest relations

Accomplishments

  • Made line officer on my drill team sophomore and Junior year
  • Made First Lieutenant my senior year
  • Made PALS my Junior and Senior year
  • Achieved top 5 with my dance solo Freshmen and sophomore year
  • Got Baptized my Freshman year of high school
  • 3.7 GPA


Languages

American Sign Language
Elementary

Interests

  • Cooking
  • Supporting STEM education initiatives and mentorship programs
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Baking
  • Pilates
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Strategy Games
  • Reading
  • High-Intensity Interval Training
  • Dance
  • Graphic Design
  • Backpacking and Hiking
  • Blogging/Vlogging
  • Volunteering
  • Dancing
  • Music
  • Gym Workouts
  • Stand-up Paddleboarding (SUP)
  • Swimming
  • Kayaking
  • Team Sports
  • Embracing outdoor adventures such as going on walks and hicking

Extracurricular activities

  • Dance for 15 years
  • Play Tennis, Pickle Ball, Golf in my free time
  • McKinney Boyd Bailadoras Drill Team
  • PALS- Special needs program
  • Splash Rays- Swim Team
  • Member of Integrity Dance Arts

Timeline

Front Desk Receptionist

Suzie Flock
02.2024 - Current

Babysitter

Family Friends And Neighbors
01.2022 - Current

Mckinney Boyd High School

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