Suzanna Givens
Keithville,LA
Summary
A challenging and rewarding career that will provide growth potential and continuing education. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Amercian Electric Power
04.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Mental Health Specialist
Contemporary Family Services, Inc.
04.2015 - 05.2018
- Provide counseling services to mental health individuals, Provide crisis services to individual in crisis state
Trainer and Supervisor
Teleformance USA
07.2012 - 06.2014
- Trained up 35 individuals at a time for various accounts within the company
- Trained for United Health Care Medical Enrollments, H & R Block, Health Net, Fair Point
- Trained agents on Customer Service, Soft Skills, and technical support
- Assessed performance trackers, attendance, and behavior
- Prepared agents for success on any account.
WARD CLERK
Booker T. Washington Guest care
10.2009 - 11.2011
- Switchboard, data entry, medical records, patient appointments
CEO/OWNER
Unlimited Printing
11.2005 - 07.2009
- Owner of Print shop
- Scheduling, payroll, marketing, Accts
- Rec
- And Accts
- Payable
- Quick Books, inventory control.
CEO/FOUNDER
Cutters Edge
01.2000 - 07.2009
- Contractor for the city of Shreveport's Weed Abatement
- Supervised a crew of 8
- Landscape, mowing, weed eating, flowerbed
- Accts
- Pay
- Collection invoices.
OFFICE MANAGER
Dr. Rodney Pendleton
01.2001 - 01.2005
- Supervised staff
- Scheduling
- Front desk, collections, inventory control
- Order supplies.
Medical Biller
Contractual/Quarterly with Dr. Brondwyn Holliway and Dr. Rodney Pendleton
09.2000 - 01.2001
- Train filing clerks, medical billing, order supplies
- Post charges and payments
- Heavy Data entry
- Audited and corrected claim errors
- Application: Accts
- Rec., and Accts
- Payable.
GLASS SELECTOR
Libby Glass Inc.
04.1998 - 09.2000
- Inspect, select, and pack glassware
CUSTOMER SERVICE MANAGER
Supercenter Wal-Mart
08.1997 - 04.1998
Education
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Problem Resolution
- Complaint Handling
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Team Development
- Documentation
- Customer Relationship Management (CRM)
- Prioritization
- Building rapport
Timeline
Customer Service Representative
Amercian Electric Power
04.2019 - Current
Mental Health Specialist
Contemporary Family Services, Inc.
04.2015 - 05.2018
Trainer and Supervisor
Teleformance USA
07.2012 - 06.2014
WARD CLERK
Booker T. Washington Guest care
10.2009 - 11.2011
CEO/OWNER
Unlimited Printing
11.2005 - 07.2009
OFFICE MANAGER
Dr. Rodney Pendleton
01.2001 - 01.2005
Medical Biller
Contractual/Quarterly with Dr. Brondwyn Holliway and Dr. Rodney Pendleton
09.2000 - 01.2001
CEO/FOUNDER
Cutters Edge
01.2000 - 07.2009
GLASS SELECTOR
Libby Glass Inc.
04.1998 - 09.2000
CUSTOMER SERVICE MANAGER
Supercenter Wal-Mart
08.1997 - 04.1998
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