Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
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Suzanna Lapayan

Sacramento,CA

Summary

Financial Analyst & Operations Leader Results-driven financial analyst and operations leader with over 10 years of experience in banking, finance, and operational management. Expertise in financial data analysis, regulatory compliance, risk assessment, and process optimization. Adept at collaborating across functions to drive efficiencies, ensure compliance, and support executive decision-making. Strong leadership skills in team development, fraud prevention, and business strategy execution.

Overview

13
13
years of professional experience

Work History

Account Operations Analyst II

Chase Bank
Elgin, IL
11.2021 - 10.2024
  • Conducted in-depth analysis of high-risk accounts, identifying fraudulent activities and escalating cases as necessary.
  • Served as a Subject Matter Expert (SME) for complex account inquiries, escalations, and financial disputes.
  • Analyzed financial data trends to improve operational processes and drive efficiency.
  • Ensured regulatory compliance by reviewing legal documents, including trusts, estates, and power of attorney cases.
  • Led internal audits and compliance checks, maintaining operational accuracy and adherence to industry regulations.
  • Collaborated with legal, compliance, and operations teams to streamline account management procedures.
  • Managed system administration functions, including account holds, alerts, closures, and fraud investigations.
  • Provided training and mentorship to new hires, fostering a culture of continuous learning and professional development.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided technical assistance in troubleshooting issues related to operational systems.
  • Analyzed operational performance to identify pain points and provided actionable solutions to management.
  • Analyzed and documented existing business processes to identify inefficiencies and recommend process improvements.

Branch Manager

Huntington Bank
Schaumburg, IL
10.2016 - 11.2021
  • Oversaw daily branch operations, ensuring adherence to banking policies and regulatory standards.
  • Led, trained, and developed staff to optimize performance and enhance customer service excellence.
  • Monitored and mitigated operational risks to prevent fraud and financial losses.
  • Streamlined business processes to increase efficiency, reduce costs, and improve customer experience.
  • Managed operational budgets, aligning expenses with financial performance objectives.
  • Partnered with IT teams to enhance banking system functionality and data security.
  • Conducted performance evaluations, implemented coaching strategies, and ensured continuous professional growth among staff.
  • Utilized financial software (Excel, Tableau, SQL, RACF) to generate reports and track performance metrics.
  • Planned work schedules to maintain adequate staffing levels.
  • Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Checked payroll and other accounting disbursements for accuracy and compliance.
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.

Assistant Operations Manager

Bank of America
Sacramento, CA
08.2011 - 08.2016
  • Assisted in system testing, quality assurance, and implementation of new banking technologies.
  • Provided staff training and support on emerging banking applications and IT systems.
  • Monitored customer accounts for potential risks, fraudulent activities, and security threats.
  • Ensured compliance with IT governance policies, security protocols, and regulatory mandates.
  • Conducted financial needs assessments, offering tailored banking solutions to clients.
  • Facilitated account openings, loan applications, and other banking transactions.
  • Collaborated with loan officers, investment advisors, and wealth management professionals to enhance customer financial services.
  • Researched and resolved escalated cases requiring extensive investigation and financial accuracy.
  • Reviewed and balanced general ledger reports to maintain financial integrity.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Monitored daily operations for compliance with quality standards and safety regulations.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

High School Diploma -

Cordova High
Rancho Cordova
05-2006

Skills

  • Financial Analysis & Reporting
  • Risk Assessment & Fraud Prevention
  • Regulatory Compliance (AML, KYC, OFAC)
  • Business Process Optimization
  • Customer Relationship Management
  • Banking Software (Chase OUI ERP, RACF Mainframe, Salesforce, Tableau, Oracle)
  • System Administration & IT Coordination
  • Leadership & Team Development
  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • Notary Certified 70 WPM 10-Key Proficiency
  • Operational efficiency, Organizational skills, Budget planning
  • Self motivation, Reliability
  • Multitasking, time management, problem solving, task prioritization
  • Data collection, Analyze data, Account management

Languages

English
Native/ Bilingual
Armenian
Native/ Bilingual

Timeline

Account Operations Analyst II

Chase Bank
11.2021 - 10.2024

Branch Manager

Huntington Bank
10.2016 - 11.2021

Assistant Operations Manager

Bank of America
08.2011 - 08.2016

High School Diploma -

Cordova High

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Suzanna Lapayan