Suzanna Marshall
Laughlin,NV
Summary
A management professional prepared to lead teams to achieve operational goals. Background includes managing shift schedules, team supervision, and quality assurance. Known for fostering collaborative environment and adapting to changing demands. Skilled in conflict resolution and operational planning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Leader Manager
Taco Bell
05.2024 - Current
- Oversee cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions
- Train and mentor new employees to maximize team performance
- Resolve customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty
- Adapt quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction
- Manage all food drops and prep for the entire day
- Ensure my team does their part efficiently and accurately, while also doing my duties
- Opening procedures and maintaining cleanliness throughout my shift
- Tend to drive thru and all other orders, promptly and within the allotted time given, while also maintaining accuracy on all orders
Manager
99 Cent Only Store
09.2021 - 12.2021
- Managing employees in groups of 4-10 at a time
- Load and unload all truck shipments
- Cash handling skills
- Distributing merchandise
- Opening and setting up the store for the day
- Closing down the store for the day
- Handling customer complaints and concerns, and make sure the customers feel heard and taken care of
- Handling any and all of the days responsibilities
- Ensure to control and run a shift in a safe and professional manner
Gas Station Clerk
Smiths Food And Drug
09.2020 - 11.2020
- Customer service skills
- Cash handling
- ID clearing for certain age appropriate items
- Refill and restock merchandise
- Direct deliveries and fuel drop offs
- Tend to and quality check all gas pumps on site
Retail Associate
Kohls
09.2020 - 11.2020
- Cash handling
- Stock and straighten up products
- Quality assurance
- Continually cleaning and organizing store items and products as to maintain a clean environment
- Letting people in and out for use of the dressing rooms
Seasonal Retail Associate
Ross Dress For Less
11.2019 - 01.2020
- Cash handling and running register
- Tend to customers questions and complaints
- Stock and organize store and products
Retail Associate
Harrah's Resort And Casino
02.2019 - 08.2019
- Open and closed boutique alone, 5 days a week
- Arrange and dress the mannequins, display products, and show the products to customers
- Clean and organize the store
- Run the dressing room
- Handle guest complaints and questions
Operations Manager
Dollar Tree
05.2017 - 01.2019
- Cash handling and managing shifts
- Cleaning and organizing store
- Place and receive shipments
- Customer service
- Knowing how to open and set the store up to set up for success
- Managing tasks and employees as to accomplish objectives
- Closing down the store
- Taking customer complaints and handle them in a professional manner
Crew Member
McDonald's
05.2016 - 03.2017
- Taking orders and running the front, making all drinks
- Making sure to keep a clean work space
- Working in a fast paced environment
- Managing time as to accomplish any goals set for the coming day
- Cleaning and organizing products, arrange products in order from oldest to newest, and make sure to complete all tasks before going home for the day
- Prepare and make food in the back
- Clean and organize entire store
Education
High School - Generals
Mohave High School
05.2012
Skills
- Customer service skills
- Communication skills
- Cash handling
- Managing groups of 4-10 employees at a time
- Time management
- Working in a fast paced environment
- Making executive decisions that benefit the company
- Organizational skills
- Prioritizing task to be completed
- Unload and load shipment and orders for stores
- Know how to open/close stores
- Effective distribution of merchandise
- Skills with numbers and math
- Type 40-50 words a minute, accurately
- Very fast learner
- Employee training
Certification
- ServSafe Food Handler's Certification
- Nevada State Driver's License
Timeline
Shift Leader Manager
Taco Bell
05.2024 - Current
Manager
99 Cent Only Store
09.2021 - 12.2021
Gas Station Clerk
Smiths Food And Drug
09.2020 - 11.2020
Retail Associate
Kohls
09.2020 - 11.2020
Seasonal Retail Associate
Ross Dress For Less
11.2019 - 01.2020
Retail Associate
Harrah's Resort And Casino
02.2019 - 08.2019
Operations Manager
Dollar Tree
05.2017 - 01.2019
Crew Member
McDonald's
05.2016 - 03.2017
High School - Generals
Mohave High School
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