Suzanna Morales
Mesa,AZ
Summary
Accomplished Administrative and Medical Assistant with a proven track record at Mayo Clinic, showcasing exceptional customer service and office administration skills. Excelled in managing sensitive patient information and streamlining office operations, significantly enhancing client relations and operational efficiency. Demonstrates critical thinking and a dedicated team player attitude, ensuring high-quality patient care and support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Mayo Clinic
11.2017 - 09.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Registered Medical Assistant
Mayo Clinic
11.2015 - 11.2017
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
Education
Medical Technology
Apollo College
Mesa, AZ02-2002
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Microsoft Outlook
- Critical Thinking
- Strong Problem Solver
- Dedicated Team Player
- Professional and mature
- Client Relations
- Meeting planning
- Microsoft Word
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Mayo Clinic
11.2017 - 09.2024
Registered Medical Assistant
Mayo Clinic
11.2015 - 11.2017
Medical Technology
Apollo College
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