Suzanna Woods
Lewiston,USA
Summary
Detail-Oriented team player with strong organizational skill. Ability to handle multiple projects simultaneously with a high degree of accuracy.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Sykes: AT&T Call Center
09.2016 - 11.2018
- Established positive relationship with new customers and triage technical issues.
- Assisted customers with billing issues, clarifying charges and payment options effectively.
- Managed high call volumes while maintaining professionalism and composure under pressure.
- Documented customer interactions meticulously to support follow-up actions and issue resolution.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Manager
Medical Management Systems
12.2019 - 07.2020
- Recommended products and tailored solutions based on each customer's needs
- Established and maintained social media presence and managed content.
- Managed new customer intake and subscriptions
- Course-corrected staff behavior issues.
- Created and maintained soft copy of intake and outtake of inventory.
- Built relationships with customers and community to establish long-term business growth.
Floor Manager
Great American Casino
03.2013 - 07.2016
- Supervised daily operations to ensure compliance with gaming regulations and safety protocols.
- Trained and mentored staff in customer service excellence and operational procedures.
- Managed scheduling and staffing to optimize resource allocation and enhance efficiency.
- Resolved guest complaints swiftly, enhancing overall customer satisfaction and loyalty.
- Managed team of 30 employees to maintain smooth-running operations.
- Performed closing procedures by balancing cash drawers and reconciling credit card transactions.
Legal Assistant/Receptionist
Elizabeth Powell, P.S. Inc
04.2011 - 08.2013
- Drafted legal documents and correspondence under attorney supervision.
- Assisted in case preparation by organizing files and evidence efficiently.
- Coordinated communication between clients, attorneys, and court personnel effectively.
- Scheduled appointments and hearings, managing attorney calendars proactively.
- Provided administrative support by filing documents with courts timely and accurately.
Education
High School Diploma -
Troy High School
Troy, MT09-1993
Skills
- Client Relationship Management
- Sales Targeting
- Technical issue triage
- Staff training and mentoring
- Social media management
- Compliance with regulations
- High-volume call management
- Administrative support
- Technical support
- Multi-line phone talent
Timeline
Sales Manager
Medical Management Systems
12.2019 - 07.2020
Customer Service Representative
Sykes: AT&T Call Center
09.2016 - 11.2018
Floor Manager
Great American Casino
03.2013 - 07.2016
Legal Assistant/Receptionist
Elizabeth Powell, P.S. Inc
04.2011 - 08.2013
High School Diploma -
Troy High School