Suzanne S. Alban

Prov customer service when addressing patient inquiries about their reimbursements, resolving issues promptly and professionally.

• Maintained up-to-date knowledge on national healthcare policies affecting reimbursements
• Maintained strong knowledge of medical terminology and procedures.
• Motivated by a patients-first mentality by solving access barriers for patients and supporting clinics in the prior authorization /denials submissions
• Work collaboratively with sales teams with support, urgency and compassion
• Monitored industry trends and regulatory changes to stay current on best practices for reimbursement management.

Develop sales strategies to achieve company's specific objectives and revenue goals

Target physician prescribers in Dermatology for Louisiana

Participates in community relations activities (ie health fairs, exhibits, educational programs, in-services for staff

Collaborate with prescribers, health systems and other partners to facilitate prescription referrals

Identifies and develops patient care related solutions in partnership with internal team & customers

Increased sales revenue by developing and implementing strategic territory plans.

• Company Overview: Formerly FOSRX/FAST Access Specialty Therapeutic
• Recruit staff, direct sales team, and provide management leadership towards achievement of maximum profitability and growth in line with company vision and values
• Establish plans and strategies to expand the customer base in marketing areas to ensure attainment of company goals and profitability
• Identify business opportunities via prospects GI and Rheumatology, also by developing relationships with clients
• Research and analyze sales opportunities
• Coordinate implementation of programs to assist prospective patients
• Prepare and present timely information to staff on current and upcoming medications to treat chronic health conditions serviced by FOSRX/FAST
• Submit reports, including contact name, number, address, discussion points, and outcome
• Provide comprehensive follow to Vice President, Business Operations
• Maintain relationships with clients by providing support, information, and guidance – researching and suggesting new opportunities and recommending profit and service improvements
• Identify product improvements or new products by remaining current on industry trends, market activities, and competitors
• Promote quality service by establishing and enforcing organization standards
• Update job knowledge by participating in educational opportunities, reading publications, and maintaining personal networks
• Formerly FOSRX/FAST Access Specialty Therapeutic
• Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
• Achieved regional sales targets through effective territory management and relationship building with key clients.
• Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.

• Company Overview: Formerly FOSRX/FAST Access Specialty Therapeutic
• Demonstrated ability in identifying and prioritizing high-volume prescribing physicians, key hospitals, pharmacies, managed care organizations, and medical facilities to grow product line over a large territory
• Implemented an aggressive Strategic Targeting Plan and was fully responsible for new territory sales development
• Provided continuing product education programs to Physicians and office staff members
• Ensured sales forecasts met/exceeded territories expectations
• Identified and developed new business
• Formerly FOSRX/FAST Access Specialty Therapeutic
• Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
• Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
• Established successful account relationships by building rapport and maintaining consistent communication.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Expanded territory coverage by strategically identifying and targeting high-potential accounts.

• Sold Sub C & infusion Orencia
• Searched for incremental improvements as well as innovative ideas to achieve competitive position
• Called on Rheumatology
• Managed a portfolio of accounts, ensuring timely delivery of products and services to meet customer needs.
• Used buying, billing, and reimbursement experience
• Communicated clearly, logically, and concisely in a variety of settings: one-on-one sessions, group presentations, written communication, etc
• Established an entrepreneurial approach for territory
• Exceeded sales targets consistently by utilizing effective negotiation skills and product knowledge.
• Maintained organized account records and account profiles.
• Strengthened relationships with key clients through regular in-person visits and follow-up communication.
• Provided exceptional customer service, promptly addressing any concerns or issues to maintain client satisfaction.
• Organized successful trade shows, seminars, and other events to enhance brand presence within the designated region further.
• Stayed abreast of new products, services and other general information of interest to customers.
• Established successful account relationships by building rapport and maintaining consistent communication.

• Implemented educational programs and acted as a resource for physicians and Regional Trainer for new hires
• Efficiently promoted Remicade and launched Stelara, for Psoriasis, to Dermatologists
• Ranked #4 in the nation 377% January to March 2010, #7 in the nation 279% for March to June 2010, and #6 in the nation 240% for July to August 2010
• Promoted to Executive Immunology Specialist in 2009
• Received Regional Team Award in 2009 and South -Central Region Leadership Award in 2008

• Promoted the launch of Remicade for Psoriasis to Dermatologists: academic hospitals, LSU and Tulane, and all KOL's associated with these institutions
• Promoted to Senior Immunology Specialist
• Received both Regional Sales Award and National immunology Pioneer of the Year in 2006 and achieved Regional Sales Award, National Fast Start Contest Winner, and President's Club in 2007

• Promoted Remicade for Rheumatoid Arthritis to Rheumatologists with a focus on Key Opinion Leaders (KOLs) in Rheumatology for the Dallas, TX area
• Maintained knowledge of coding, insurance, and buying patterns with McKesson, Florida Infusion, etc
• Duties included implementation of educational programs and working with KOLS on speaking issues
• Recognized as the 3rd Highest Volume Territory in the Nation
• Received the Regional Team Award

• Launched Arthrotec (for Rheumatoid Arthritis), Celebrex, and Bextra (Celebrex being the most successful launch of any drug at that time) for Rheumatoid Arthritis and pain (Rheumatology and Orthopedic)
• Promoted Daypro, Ambien, and Covera HS to Rheumatologists, Orthopedic Surgeons, Primary Care, and Cardiologists
• Called on KOLS in the Dallas, TX area, including teaching hospitals
• I was responsible for developing key advocates and speakers for the launches of Arthrotec, Celebrex, and Bextra
• Served as Representative for Searle Pharmacia at the American College of Rheumatology in 1999-2002
• Actively served as Team Player of the Year and received the District Sales Manager Award for 1999

• Worked to mediate issues and facilitate a strong relationship between medical staff and administration
• Contracted new physicians for staffing and provided CME/CEU education programs for medical staff