Jumoke Alston
Kansas City,MO
Summary
Dynamic leader with proven expertise in team leadership and operations management, honed at Popeyes® Louisiana Kitchen and Conagra. Excelled in enhancing customer satisfaction and staff performance through effective problem-solving and staff training. Skilled in time management and verbal communication, achieving significant improvements in service delivery and workplace efficiency. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
29
29
years of professional experience
Work History
Manager
Popeyes® Louisana Kitchen
02.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Cook
Popeyes® Louisana Kitchen
02.2016 - 01.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cook
Bob Evans
09.2008 - 06.2012
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
Fork Lift Operator
Conagra
04.1996 - 09.2007
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Education
High School Diploma -
Valley High School
Sacramento, CA Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Operations Management
- Staff Training and Development
Timeline
Manager
Popeyes® Louisana Kitchen
02.2022 - Current
Cook
Popeyes® Louisana Kitchen
02.2016 - 01.2022
Cook
Bob Evans
09.2008 - 06.2012
Fork Lift Operator
Conagra
04.1996 - 09.2007
High School Diploma -
Valley High School