Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Suzanne Antcliff

Rancho Cucamonga,USA

Summary

Dynamic professional with a strong background in student supervision and conflict resolution, honed at Alta Loma Junior High. Proven ability to ensure safety and foster a positive environment, while effectively communicating with students and staff. Skilled in library cataloging and maintaining organized records, demonstrating reliability and teamwork in diverse settings.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Proctor

Alta Loma Junior High
09.2022 - Current
  • Provides safe and consistent student supervision of the playground, lunch activities, and other assigned areas, and monitors students.
  • Cultivated strong student relationships through consistent communication.

Volunteer Library Aide

Southside Elementary School
Columbus, IN
01.2015 - 03.2020
  • Welcomed students and facilitated the checkout process for library materials.
  • Cataloged and stored returned library books.
  • Supervised students during class library times
  • Assisted in maintaining student library use records and accounts
  • Answered incoming calls and performed general clerical duties as needed.
  • I filled in for the school librarian as needed.

Appeals Coordinator/COB Analyst

SIHO Insurance
Columbus, USA
09.2007 - 04.2008
  • Compiled detailed reports from patient information for submission to the Appeals Board.
  • Handled notifications related to the resolution of appeals.
  • Analyzed data to identify other health insurance coverage for accurate benefits coordination.
  • Analyzed coordination of benefit claims for accurate payment.
  • Monitored reports to identify claims issues and worked with adjusters to resolve problems.

Customer Service Representative

Indiana BMV
Columbus, USA
03.2007 - 08.2007
  • Functioned as the frontline contact for the Bureau of Motor Vehicles, providing timely and accurate customer service.
  • Executed transactional processes with a focus on accuracy and proficiency.
  • Responded to customer inquiries and offered assistance.
  • Facilitated routine procedures for opening and closing the branch.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Verified transactions for accuracy, timeliness, and proper accounting.

Data Entry Operator

Blue Care Network of Michigan
Grand Rapids, MI
09.1999 - 03.2025
  • Processed all assigned health insurance claims accurately in the claims processing database.
  • Addressed and resolved claim issues.
  • Handled supplementary duties, including designated special projects from immediate supervisor or management staff.
  • Entered data for all scanned claims and documents into the corporate software database.
  • Guided training efforts for new team members.
  • Conducted thorough audits to validate previously entered claim information.

Education

High school diploma -

Kenowa Hills High School
Grand Rapids, MI
05.1990

Skills

  • Student supervision
  • Safety protocols
  • Conflict resolution
  • Emergency response
  • Monitoring techniques
  • Team collaboration
  • Effective communication
  • Active listening
  • Behavior monitoring
  • Library Cataloging
  • Teacher assistance
  • Reliability
  • Patience and composure
  • Teamwork and collaboration

Certification

  • CPR

Timeline

Proctor

Alta Loma Junior High
09.2022 - Current

Volunteer Library Aide

Southside Elementary School
01.2015 - 03.2020

Appeals Coordinator/COB Analyst

SIHO Insurance
09.2007 - 04.2008

Customer Service Representative

Indiana BMV
03.2007 - 08.2007

Data Entry Operator

Blue Care Network of Michigan
09.1999 - 03.2025

High school diploma -

Kenowa Hills High School

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Suzanne Antcliff