Suzanne Ayite
Queens,NY
Summary
Dedicated hospitality professional with exceptional customer service, multitasking, and time management skills. Experienced in overseeing and optimizing guest experiences in fast-paced dining environments. Utilizes effective team management and conflict resolution techniques to maintain a welcoming atmosphere, fostering a culture of exceptional service and operational efficiency. Proven track record in managing high-volume dining establishments, coordinating staff and resources to exceed guest expectations. Valued for collaborative approach and adaptability in dynamic environments with strengths in team leadership and customer service.
Overview
9
9
years of professional experience
Work History
Hostess Manager
Le bil
03.2024 - Current
- Resolved any complaints or issues with customers quickly and professionally.
- Established effective communication systems between hosts and hostesses and management.
- Created daily schedules for the hostess staff to ensure appropriate staffing levels during peak times.
- Adhered to safety regulations within the restaurant at all times.
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
Barista
Café Bilboquet
07.2022 - 12.2023
- Stocked shelves with ingredients needed to make coffee drinks.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Ground beans for espresso shots according to individual customer specifications.
- Monitored inventory levels of supplies and restocked when necessary.
- Placed orders with suppliers for delivery of products required for daily operations.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Utilized POS system to receive and process customer payments.
- Maintained a clean and organized workspace for optimal productivity and safety.
Host
Pink Taco
06.2021 - 05.2022
- Assisted servers in seating guests by escorting them to their tables.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Took reservations from patrons by phone or online.
- Contributed to team efforts by accomplishing related tasks as needed.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Cashier Supervisor
IKEA
11.2019 - 03.2021
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
Hotel Front Desk Agent
Azalai
05.2016 - 06.2018
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Developed strong rapport with returning guests, providing personalized service that led to increased positive reviews online.
Education
GED
Master's Degree in Tourism And Air Transport - Tourism And Air Transport
ISTELI PARIS
Bachelor - Tourism And Hospitality
Jardin Des Elus
ParisSkills
- Hospitality standards knowledge
- Understanding of hospitality industry
- Customer service
- Reservation management
- Guest relations
- POS systems
- Upselling techniques
- Attention to detail
- Hygiene standards
- Food safety compliance
- Employee scheduling
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Hostess Manager
Le bil
03.2024 - Current
Barista
Café Bilboquet
07.2022 - 12.2023
Host
Pink Taco
06.2021 - 05.2022
Cashier Supervisor
IKEA
11.2019 - 03.2021
Hotel Front Desk Agent
Azalai
05.2016 - 06.2018
GED
Master's Degree in Tourism And Air Transport - Tourism And Air Transport
ISTELI PARIS
Bachelor - Tourism And Hospitality
Jardin Des Elus
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