Summary
Overview
Work History
Education
Skills
Achievements And Activities
Skills
Affiliations
Accomplishments
Timeline
Generic

Suzanne Bachman

Customer Service and Sales
Pine Bush,NY

Summary

Dynamic professional with extensive experience in customer service and sales, notably at Boise Cascade, where I developed strategic partnerships that enhanced product distribution. Skilled in design and consultation, I excel at fostering relationships and driving growth, leveraging strong interpersonal skills to achieve exceptional client satisfaction and operational efficiency.

Overview

29
29
years of professional experience

Work History

Route Adjustment Clerk

Express Employment
Englewood, Colorado
02.2025 - 07.2025
  • Facilitated data entry and optimized electronic filing systems efficiently.

Style Consultant / Cashier /Breakout

Target
06.2019 - 01.2025
  • Advised customers on fashion choices and styling techniques.
  • Curated seasonal merchandise displays to enhance visual appeal.
  • Assisted in inventory management and stock replenishment for apparel sections.

Showroom Coordinator

BKC Kitchen and Bath
07.2021 - 01.2023
  • Maintained showroom appearance and organized sample products to ensure a visually appealing environment.
  • Performed administrative duties such as filing documents, preparing reports, and responding to emails promptly.
  • Collaborated with marketing team to develop effective advertising campaigns that increased sales volume.

Baker and Cake Decorator

Chuckanut Bay Foods
04.2021 - 07.2022
  • Operated commercial ovens and mixers to produce high-quality baked goods.
  • Collaborated with team members to maintain cleanliness in the food preparation area.
  • Packaged finished products into boxes or containers for delivery or sale in store.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
  • Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
  • Frosted finished cakes evenly and smoothly using various techniques.
  • Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.

Flight Attendant

Norwegian Airlines
03.2019 - 06.2019
  • Managed in-flight beverage and meal services to enhance passenger experience.
  • Conducted safety demonstrations and ensured compliance with airline regulations.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Participated in pre-flight briefings to discuss flight details, weather and service plans.
  • Responded to medical emergencies as needed during flights.
  • Completed paperwork related to passenger manifests accurately after each flight.
  • Restocked and organized food, beverage and passenger items inventory.

Owner / Facilitator

Gigi's Cleaning Service
09.2017 - 03.2019
  • Established strong relationships with clients to understand their specific cleaning needs.
  • Resolved client concerns promptly to maintain high levels of customer satisfaction.
  • Oversaw budgeting and financial management.
  • Identified new opportunities for growth, expansion, and diversification.

Nanny / Assistant

Lindmar's
11.2014 - 09.2017
  • Communicated with parents about children's progress and behavioral issues.
  • Managed household tasks including laundry, cleaning, and organization of toys.
  • Assisted children with daily activities, such as dressing, bathing, and feeding.
  • Transported children to school, extracurricular activities, and appointments when needed.
  • Created nurturing, safe environments to promote emotional, social, and intellectual growth.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Planned age-appropriate activities to help foster physical, mental, and emotional development.

Owner / Consultant

Solanza Design
01.2014 - 11.2014
  • Designed innovative interior spaces to enhance client satisfaction and functionality.
  • Collaborated with clients to understand their design preferences and needs.
  • Conducted market research to stay updated on design trends and industry standards.
  • Managed daily operations of business, including hiring and training staff.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Facilitated workshops to gather feedback and refine design concepts.
  • Collaborated with clients to develop action plans to address specific challenges and objectives.

Designer / Sales

Guiry's Color Source
01.2012 - 01.2014
  • Designed visual displays to enhance product presentation and attract customer attention.
  • Created color palettes and material selections to align with client specifications.
  • Analyzed customer feedbacks to identify areas of improvement within existing designs.
  • Managed multiple projects simultaneously while adhering to tight deadlines.

Sales / Design

World of Tile
02.2011 - 01.2012
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Recognized by management for providing exceptional customer service.

Outside Sales Manufacturer Representative

AMSCO Windows and Doors
08.2007 - 01.2009
  • Inspected finished products for defects before packaging and delivery.
  • Identified opportunities for continuous improvement within the manufacturing process.
  • Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
  • Developed relationships with builders and contractors to promote window and door products.
  • Maintained accurate records of client interactions and sales activities in CRM system.
  • Attended industry trade shows to network and showcase product offerings.
  • Analyzed competitor products to identify market opportunities for AMSCO Windows and Doors.
  • Educated customers on product features and technical details to highlight benefits.
  • Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
  • Identified new opportunities for growth within existing markets.

National Account Market Manager

Boise Cascade
02.1996 - 05.2004
  • Developed strategic partnerships with national accounts to enhance product distribution.
  • Analyzed market trends to identify growth opportunities for key accounts.
  • Facilitated communication between departments to streamline operations and improve service delivery.
  • Cultivated relationships with key influencers in order to generate positive word-of-mouth about the company's products or services.
  • Coordinated meetings between senior management, sales staff, and key customers.
  • Managed relationships with key customers to maximize opportunities for growth and development of the business.
  • Monitored competitor activity within the marketplace and developed strategies to stay ahead of the competition.
  • Maintained an up-to-date database of relevant information regarding current clients as well as prospective ones.
  • Analyzed data from customer surveys to determine customer needs and preferences.
  • Negotiated contracts with national accounts to ensure maximum profitability.

Education

Associates of Arts - Art and Humanities

Solano Community College

Skills

  • Customer Service and Relations
  • Scheduling
  • Interpersonal / Social
  • CPR / First Aid
  • Furniture Sales
  • Retail Sales
  • Hospitality / Server / Cocktailing
  • Invoicing
  • Outside and B2B Sales
  • Account Receivables
  • Design / Decorating
  • Reception
  • Inventory Control
  • Consultation
  • Furniture Refinishing

Achievements And Activities

  • Consumer Credit Management - Chairman of the Board
  • Achieved Inner Circle Award for 8 consecutive years at Boise Cascade
  • Volunteered for Habitat for Humanity (CO), Lone Tree Library (CO), and Make a Difference (AZ)

Skills

Customer Service and Relations, Scheduling, Interpersonal / Social, CPR / First Aid, Furniture Sales, Retail Sales, Hospitality / Server / Cocktailing, Invoicing, Outside and B2B Sales, Account Receivables, Design / Decorating, Reception, Inventory Control, Consultation, Furniture Refinishing, Business Owner, Owned and managed a business to clean, organize, and decorate homes, and businesses, Researched demographics to formulate progressive marketing, Invoiced, Accounts Payable, Accounts Receivable, Payroll, Taxes, Customer Service, Exceeded customer's expectations by demonstrating integrity, punctuality, and impeccable service, Kept detailed records of customer's needs and interactions to ensure consistency and dependability, Consulted customers on services and costs, Maintained strong business relationships, Incorporated interpersonal relationships with employees, community, and customers, Rectified disputes with clear communication and solution development, Sales, Merchandised showroom for design business, Cold called for potential growth in account portfolio, Manufacture sales for window and door company, Outside sales as a National Account Manager selling office products, Outside Sales Representative for building and construction products, Nanny and Home Assistant, Provided child development and care, Scheduled appointments, Prepared and cooked nutritional meals for family, Facilitated social activities for children and parents, Provided cleaning services

Affiliations

  • Achieved Inner Circle Status 8 consecutive years

Accomplishments

  • Achieved Inner Circle Status 8 consecutive years
  • Chaired for National Credit Managers Association
  • On the Deans list throughout my education

Timeline

Route Adjustment Clerk

Express Employment
02.2025 - 07.2025

Showroom Coordinator

BKC Kitchen and Bath
07.2021 - 01.2023

Baker and Cake Decorator

Chuckanut Bay Foods
04.2021 - 07.2022

Style Consultant / Cashier /Breakout

Target
06.2019 - 01.2025

Flight Attendant

Norwegian Airlines
03.2019 - 06.2019

Owner / Facilitator

Gigi's Cleaning Service
09.2017 - 03.2019

Nanny / Assistant

Lindmar's
11.2014 - 09.2017

Owner / Consultant

Solanza Design
01.2014 - 11.2014

Designer / Sales

Guiry's Color Source
01.2012 - 01.2014

Sales / Design

World of Tile
02.2011 - 01.2012

Outside Sales Manufacturer Representative

AMSCO Windows and Doors
08.2007 - 01.2009

National Account Market Manager

Boise Cascade
02.1996 - 05.2004

Associates of Arts - Art and Humanities

Solano Community College
Suzanne BachmanCustomer Service and Sales