Suzanne Bagley
Vincent
Summary
Patient Services Manager at Morrison Healthcare with a proven track record in enhancing patient care coordination and team leadership. Successfully implemented programs that improved patient satisfaction and streamlined operations, resulting in reduced wait times. Adept at conflict resolution and fostering a positive work environment, ensuring high-quality service delivery.
Individual with hands-on experience in Food Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
30
30
years of professional experience
Work History
Patient Services Manager
Morrison Healthcare
11.2016 - 10.2025
- Led patient services team to enhance operational efficiency and service quality.
- Developed and implemented training programs for staff to improve patient interactions.
- Streamlined appointment scheduling processes, reducing wait times for patients.
- Collaborated with healthcare providers to ensure seamless patient care transitions.
- Managed patient feedback initiatives, driving improvements in service delivery.
- Mentored junior staff, fostering a culture of continuous improvement and excellence in service delivery.
- Improved employee morale by fostering a positive work environment that encouraged teamwork and open communication among staff members.
- Facilitated constructive feedback sessions with both patients and staff members to identify areas needing improvement within the facility.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Food Service Worker
Marietta Memorial Hospital
06.2003 - 11.2016
- Prepared and served meals in accordance with dietary guidelines and safety standards.
- Maintained cleanliness and organization of kitchen and dining areas to ensure efficient service delivery.
- Trained new employees on food preparation techniques and safety protocols to enhance team efficiency.
- Implemented process improvements that streamlined meal delivery, reducing wait times for patients.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Evaluated customer feedback to refine menus and improve overall dining experience for patients and staff.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Collaborated with healthcare staff to accommodate patient dietary restrictions and preferences effectively.
General Manager
Dollar Inn
03.2000 - 04.2003
- Streamlined operations to enhance guest satisfaction and improve service efficiency.
- Developed and implemented staff training programs to elevate team performance and customer engagement.
- Oversaw budgeting and financial reporting to ensure fiscal responsibility across all departments.
- Led strategic planning initiatives to increase occupancy rates and optimize revenue streams.
- Implemented quality assurance protocols to maintain high standards of cleanliness and safety throughout the facility.
- Fostered a positive work environment through effective communication and conflict resolution among staff members.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Food Service Worker
Ryans Buffett
05.1995 - 02.2000
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Developed and maintained positive relationships with customers to enhance service.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
Education
High School Diploma -
Frontier High School
New Matamoras, OH05-1979
Skills
- Patient care coordination
- Team leadership
- Employee mentoring
- Patient feedback management
- Conflict resolution techniques
- Dietary compliance knowledge
- Customer service excellence
- Staff performance evaluation
- Patient relations
- Patient satisfaction
- HIPAA compliance
- Effective problem solving
- Team management
- Strong leadership
- New staff training
- Multitasking capacity
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Patient safety
- Adaptability and flexibility
- Employee supervision
- HIPAA guidelines
- Employee recruitment and hiring
- Schedule management
- Patient advocacy
- Employee performance evaluations
- Employee work scheduling
Accomplishments
- Collaborated with team of 4 in the development of Bedside Solutions.
- Supervised team of 20+ staff Patient Dining Associates
- Achieved patient satisfaction scores by completing updated training and workflows of PDAs with accuracy and efficiency.
- Cut customer complaint through stronger communication and proactive issue resolution
Timeline
Patient Services Manager
Morrison Healthcare
11.2016 - 10.2025
Food Service Worker
Marietta Memorial Hospital
06.2003 - 11.2016
General Manager
Dollar Inn
03.2000 - 04.2003
Food Service Worker
Ryans Buffett
05.1995 - 02.2000
High School Diploma -
Frontier High School