Suzanne Baker
Ladera Ranch,CA
Summary
Experienced professional with a track record of success in leading teams, managing schedules, and implementing effective merchandising strategies to drive sales and enhance the customer experience. Seeking a position with a dynamic and rapidly expanding company that provides ample opportunities for growth and professional advancement. Known for exceptional organizational abilities, keen attention to detail, and thriving in fast-paced, competitive environments.
Overview
25
25
years of professional experience
Work History
ASSISTANT DEPARTMENT MANAGER
NORDSTROM RACK
06.2024 - Current
- Manage daily operations of the selling floor, including scheduling, task assignments, and break management for employees
- Lead hiring, coaching, and development of team members to optimize performance and ensure a positive work environment
- Oversee floor merchandising, ensuring alignment with brand standards and seasonal trends to maximize sales
- Utilize strong organizational and leadership skills to handle multiple priorities while maintaining exceptional customer service
CLEAN ENERGY AMBASSADOR
SUNRUN
02.2022 - 05.2024
- Educated customers on the benefits of solar energy and scheduled consultations for solar sales experts
- Partnered with Home Depot and Costco to engage customers in retail settings, collecting leads and driving sales opportunities
- Strengthened expertise in sales, customer service, and time management
CUSTOMER SERVICE REPRESENTATIVE
SAN SOLIEL
10.2021 - 01.2022
- Managed customer inquiries, orders, and returns with professionalism and efficiency
- Collaborated with the embroidery department to design logos and color schemes for golf and tennis clubs
- Provided design recommendations using expertise in fashion and attention to detail
LIFE AGENT
NEW YORK LIFE
01.2021 - 10.2021
- Licensed in California to sell health and life insurance, specializing in annuities, retirement planning, and long-term care solutions
- Provided financial planning advice to families and businesses. I educated and sold life insurance and annuities
HOME CARE MANAGER
SELF EMPLOYED
02.2015 - 09.2021
- Oversaw all home care operations, ensuring compliance with state and federal regulations
- Acted as a liaison between clients, caregivers, and case managers, delivering personalized care and services
- Organized schedules and daily activities while remaining on-call for emergencies
OPERATIONS MANAGER
EVERGREEN TURF SYSTEMS
01.2003 - 01.2015
- Built long-term client relationships and developed strategies to enhance customer satisfaction and drive sales
- Designed marketing materials to attract and retain customers
- Oversaw operational needs and provided exceptional service to clients
STORE MANAGER
EVERYTHING BUT WATER
01.2002 - 09.2003
- Promoted to store manager within one month, driving a 50% increase in sales year-over-year
- Trained and coached staff on sales techniques and customer engagement
- Managed all aspects of store operations, including payroll, visual merchandising, inventory, and customer service
VISUAL MERCHANDISING & RETAIL SALES
NORDSTROM
09.1999 - 01.2002
- Assisted with store opening, including setup and construction
- Designed and implemented visual merchandising strategies across all departments to reflect the latest trends and elevate the store's image
- Supported department managers with merchandising techniques to boost sales and improve the customer experience
- Consistently recognized for strong sales performance, earning Highest Sales-Per-Hour award for three consecutive months
Education
Retail Management Certification - Retail Management
The Friedman Group
Chicago, IL06.2002
B.A. - Apparel Marketing and Design
California State University, Sacramento
Sacramento, CA12.1999
Skills
- Organizational abilities
- Analytical abilities
- Leadership abilities
- Sales
- Customer service
- Scheduling
- Visual merchandising
- Microsoft Excel
- PowerPoint
- Word
- CAD
- Social media expertise
Timeline
ASSISTANT DEPARTMENT MANAGER
NORDSTROM RACK
06.2024 - Current
CLEAN ENERGY AMBASSADOR
SUNRUN
02.2022 - 05.2024
CUSTOMER SERVICE REPRESENTATIVE
SAN SOLIEL
10.2021 - 01.2022
LIFE AGENT
NEW YORK LIFE
01.2021 - 10.2021
HOME CARE MANAGER
SELF EMPLOYED
02.2015 - 09.2021
OPERATIONS MANAGER
EVERGREEN TURF SYSTEMS
01.2003 - 01.2015
STORE MANAGER
EVERYTHING BUT WATER
01.2002 - 09.2003
VISUAL MERCHANDISING & RETAIL SALES
NORDSTROM
09.1999 - 01.2002
Retail Management Certification - Retail Management
The Friedman Group
B.A. - Apparel Marketing and Design
California State University, Sacramento
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