Suzanne Barnes
Hanover Park,IL
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
7
7
years of professional experience
Work History
Assistant Store Director
Jewel, Osco
05.2007 - 05.2008
- Supervised employees and different store departments.
- Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Store Director
Jewel Osco
05.2006 - 05.2007
- Supervised employees and different store departments.
- Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
- Responded to customer complaints and comments.
- Reported problems with employees, products or service to store manager.
Assistant Manager
Jewels Osco
05.2005 - 05.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Jewels Osco
05.2003 - 05.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
Store Manager Trainee
Jewel Osco
05.2001 - 05.2003
- Answered questions about store policies and addressed customer concerns.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
Education
Bachelor of Arts - Business Administration And Management
Northern Illinois University
Dekalb, ILSkills
- Employee Feedback
- Recruitment and Hiring
- Employee Supervision
- Conflict resolution
- Delegation techniques
- Problem solving
- Effective communication
- Performance evaluation
- Decision making
- Leadership abilities
- Multitasking and Organization
- Leading Staff Meetings
Timeline
Assistant Store Director
Jewel, Osco
05.2007 - 05.2008
Assistant Store Director
Jewel Osco
05.2006 - 05.2007
Assistant Manager
Jewels Osco
05.2005 - 05.2006
Assistant Manager
Jewels Osco
05.2003 - 05.2005
Store Manager Trainee
Jewel Osco
05.2001 - 05.2003
Bachelor of Arts - Business Administration And Management
Northern Illinois University
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