Suzanne Beasley
Admissions Coordinator
Boynton Beach,FL
Summary
Outgoing Admissions Coordinator with knowledge of HMO’s, Medicaid and Medicare. Over 4 1/2 years of experience in the admissions coordination field. Friendly and hospitable with excellent written and verbal communication skills. Adept at providing facility tours, coordinating and executing the admissions process and coordinating marketing programs. Strong proficiency in customer service and public relations.
Overview
15
15
years of professional experience
Work History
Hospital Admissions Coordinator
Select Specialty Hospital LTAC
Lake Worth, FL
08.2021 - Current
- Assisted in patient admission process based on federal and state laws.
- Completed preliminary paperwork for incoming and outgoing patients.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Front Desk Agent
Hampton Inn And Suites
Boynton Beach, FL
05.2016 - Current
- Oversaw fast-paced front desk operations at busy Hotel with as many as 165 nightly guests.
- Executed a positive demeanor to each and every visitor approaching the front desk.
- Welcomed each new arrival pleasantly and provided desk sheet for sign-in.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected deposits, fees and payments, processed all financial data and gave receipts and change to customers.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Admissions Coordinator
Boulevard Rehabilitation Center
Boynton Beach, FL
02.2018 - 09.2021
- Worked with Director of Admissions and Director of Nursing to develop and implement admissions policies for busy Skilled Nursing facility with more than 165 beds.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Initiated the patient admission process based on federal and state laws.
- Completed preliminary paperwork for incoming patients.
- Collected, sorted and reviewed marketing information and produced timely corporate reports.
- Contacted prospective patients and case managers via email and phone calls.
- Performed basic clerical duties, including document filing, and faxing.
- Accurately documented all elements of nursing assessment, treatments, medications, and follow-up care.
- Certified that equipment and supplies were properly maintained for quality patient care and safety.
- Closely collaborated with management team to make necessary improvements and satisfy resident needs.
- Ensured safety and well-being of patients.
Front Desk Agent
Doubletree By Hilton Bahia Mar
Fort Lauderdale, FL
08.2013 - 05.2016
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Prepared weekly employee work schedules for 15 team members so all shifts received adequate coverage.
- Balanced hotel accounts at the end of the day.
- Performed concierge services for guests as needed.
- Checked guests in an out of the hotel, made reservations and processed payments.
Education
High School Diploma - undefined
Parkway Zeta Program
Philadelphia, PA1984
Travel And Tourism
Palmer Business School
Philadelphia, PASkills
- Room Assignment
- Common Area Maintenance
- Hotel Safe Deposits
- Account Review
- Medical Records Verification
- Patient Health Information Access
- Patient Referral
- Epic Systems
Timeline
Hospital Admissions Coordinator
Select Specialty Hospital LTAC
08.2021 - Current
Admissions Coordinator
Boulevard Rehabilitation Center
02.2018 - 09.2021
Front Desk Agent
Hampton Inn And Suites
05.2016 - Current
Front Desk Agent
Doubletree By Hilton Bahia Mar
08.2013 - 05.2016
High School Diploma - undefined
Parkway Zeta Program
Travel And Tourism
Palmer Business School
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