Suzanne Beckel

· Provide, create, and analyze upwards of 30 monthly, quarterly, and ad hoc financial reports using SQL and Excel pivot tables

· Maintain RVUs and monthly cost accounting

· Assess patient profitably data to support the financial and business decisions of the organization

· Support the budget process for shared services, five hospitals, and more than 10 ambulatory locations and service lines

· Manage and track monthly and year end accounting accruals for various departments and cost centers

· Provide training on Decision Support tools on an individual basis or in groups of up to 20 leaders

· Manage benchmarking data loads and mapping; assist with productivity meetings and negotiations

· Research and resolve financial variances; cultivate strong interdepartmental relationships to ensure timely solutions for internal customers

· Provide journal entries and perform accounting on accrual basis

· Coordinate the Volunteer Satisfaction Survey for 8 TriHealth sites

· Evaluate and report the collected survey data for 160 volunteers between two regions; provided recommendations to management on best practices for the Volunteer Services Team

· Analyze and interpret consumer survey results for TriHealth Physician Practices and Outpatient Services

· Designed and implemented a training guide for Guest Service Associates and Volunteers

· Ensured optimal staffing between two desks for a team of 5-8 Guest Service Associates

· Reported monthly data from Guest Service Associates regarding hospital areas, internal and external customer interactions including Team Member Engagement Metrics

· Reviewed candidate resumes and collaborate as part of a peer interview team

· Anticipated the needs of patients in a clinical setting while working to improve unit HCAHPS scores

· Coordinated communication between patients, family members, clinical and non-clinical staff

· Tracked and analyzed data in line with internal and external customers' needs and expectations