Suzanne Becker
New Orleans,LA
Summary
A results-driven operations manager with a demonstrated history of catalyzing impactful transformations within diverse work environments. Proficient in orchestrating seamless coordination, optimizing organizational structures, and spearheading the implementation of innovative systems to enhance efficiency and drive substantial cost savings. Committed to driving excellence in systems, personnel and ROI.
Overview
14
14
years of professional experience
Work History
General Manager
Henry Howard Hotel
08.2018 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Engineered and implemented robust systems to streamline maintenance, event sales, time tracking, PCI compliance, and standard operating procedures (SOP) manuals, catalyzing operational efficiency and enhancing staff productivity
- Led 14-member team through comprehensive hiring, onboarding, scheduling, and payroll processes, while fostering a culture of excellence and problem-solving, resulting in a remarkable employee retention rate surpassing industry standards
- Orchestrated the hotel's financial performance, executing meticulous inventory management, expense control, yield optimization, sales strategies, and monthly financial reporting, contributing to sustained profitability
- Cultivated enduring vendor partnerships to address historical financial losses in linen, telecommunications, and maintenance sectors, yielding significant monthly savings
- Spearheaded end-to-end coordination of guest events, from initial proposal to flawless execution, while managing escalated guest inquiries with finesse, resulting in a notable 30% increase in return guest reservations
- Elevated the hotel's Trip Advisor ranking from average position of top 15 among 178 hotels in the city to consistently ranking in the top 3, showcasing a commitment to excellence in guest satisfaction and service delivery.
Operations Manager
Valence Marketing LLC
05.2013 - 08.2018
- Enhanced agency communication and ensured workflow consistency by meticulously monitoring scheduling, production, and timely delivery of all creative collateral, both digital and promotional merchandise, for up to 40 clients concurrently, fostering client satisfaction and loyalty
- Collaborated seamlessly with creative directors, art directors, graphic designers, and account service teams, alongside managing freelancers, to coordinate and track project deadlines across various production stages, resulting in streamlined processes and improved project efficiency
- Spearheaded the evolution of the traffic system to align with agency requirements, facilitating management's assessment of capacity from creative, production, and account service perspectives
- Implemented strategic reorganizations of workflow processes, established new standards of practice, and optimized work structures to enhance operational efficiency and adaptability
Creative Services Manager
Steamboat Pilot & Today
01.2010 - 05.2013
- Led and motivated a team comprising 4 graphic designers and a production clerk, fostering a culture of collaboration and innovation
- Spearheaded initiatives resulting in a remarkable 50% increase in team productivity within a span of 5 months, implementing strategic workflow optimizations and performance-enhancing measures
- Achieved a substantial 150% improvement in accuracy and proficiency through comprehensive cross-training initiatives executed within just 6 months, enhancing team capabilities and operational effectiveness
- Demonstrated expertise in all facets of prepress operations, including pagination, digital output, page layout, and design, ensuring high-quality deliverables and adherence to project specifications
- Played a pivotal role in transitioning to a digital-first publishing model, imparting expertise in web design, video web ad design, and social media fulfillment through staff training sessions, facilitating seamless adaptation to evolving industry trends
- Possess extensive experience in magazine layout and design across diverse publications spanning lifestyle, wedding, and real estate genres, consistently delivering visually compelling and engaging content to meet client objectives.
Education
Bachelor of Science - Business Administration/Marketing
University of Northern Colorado
Greeley, COCertificate - Graphic Design
RMCAD
DenverSkills
- Operations Management
- Adobe Creative Suite
- Certified Advanced Adobe Illustrator
- Microsoft Office
- Quickbooks
- Multiple PMS and CRM Platforms
Timeline
General Manager
Henry Howard Hotel
08.2018 - Current
Operations Manager
Valence Marketing LLC
05.2013 - 08.2018
Creative Services Manager
Steamboat Pilot & Today
01.2010 - 05.2013
Bachelor of Science - Business Administration/Marketing
University of Northern Colorado
Certificate - Graphic Design
RMCAD
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